Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LISA LAVIOLETTE

Ottawa

Summary

Dedicated and organized financial professional with exceptional relationship-building and problem-solving skills. Proficient in all aspects of office accounting practices, experienced in handling complex financial transactions and ensuring accuracy in financial records. Thriving in fast-paced, high-pressure environments, driven to exceed expectations and deliver results. Self-motivated team player consistently contributing to the team's success by providing dynamic and reliable support. Strong focus on customer service and effective communication, committed to delivering exceptional service to clients and stakeholders.

Overview

15
15
years of professional experience

Work History

Operations Manager

Topps Environmental Solutions
12.2023 - 02.2025
  • Efficiently communicated potential collection delays to relevant parties.
  • Hired team members as needed.
  • Conducted ride-alongs to verify and improve routing effectiveness.
  • Developed tailored safety protocols.
  • Conducted routine verification of palm button operations.
  • Maintained optimal operation by effectively identifying and repairing faults in palm buttons.
  • Developed efficient route plans ensuring cost effectiveness.
  • Performed detailed reviews of driver trip logs to verify accuracy.
  • Streamlined coordination of fleet maintenance, repair tasks and annual checkups.
  • Monitored and reviewed routine updates on collection activities.
  • Ensured precision in matching waste weights to respective townships.
  • Resolved client issues using appropriate solutions.
  • Facilitated accurate record-keeping by systematically filing maintenance documentation.
  • Generated maintenance requests in Fleetio for truck servicing and repair.
  • Monitored and documented maintenance costs to support budget management.
  • Conducted troubleshooting on palm buttons for safety compliance in collaboration with various packer manufacturers.
  • Addressed customer concerns with suitable solutions.
  • Guided employees in adapting to evolving customer needs and expectations.
  • Diagnosed operational weaknesses to devise effective solutions.

Collision Estimator

Bean Chevrolet Buick GMC Ltd.
03.2022 - 12.2023
  • Assessed collision damage
  • Wrote estimates for all major insurance companies
  • Provided preliminary estimates for review and approval
  • Used Qaptor and Mitchell connect
  • Provided repair plans to insurance adjusters
  • Effectively ordered parts for diverse makes and models, ensuring precise compatibility.
  • Managed collision repair services and rental vehicle scheduling.
  • Utilized Quorum for data entry of parts and file reconciliation.
  • Efficient in Quorum, and progi parts
  • Executed thorough inspections to ensure vehicle readiness for customer delivery.
  • Responded swiftly to customer questions, enhancing service satisfaction and encouraging repeat business.

Sales and Finance Manager

CD Jabbco Sales LTD
04.2018 - 11.2020
  • Facilitated customer pick-ups
  • Obtained necessary authorizations for new equipment and completed licensing process.
  • Oversaw sales team to achieve growth targets.
  • Ensured adherence to Transport Canada standards.
  • Achieved company objectives through effective planning and setting goals
  • Analyzed performance data, and forecasted future performance
  • Researched consumer needs
  • Identified knowledge gaps within the team and develop a plan to fulfill them.
  • Fostered enduring relationships by addressing potential client needs.
  • Designed inventory sales index to monitor and manage equipment transactions.
  • Qualified financing applications, authorized approvals, and finalized sales agreements.
  • Ensured adherence to state guidelines while facilitating registration, insurance and commercial transportation compliance.

Office Manager

MOBILE MECHANICAL SOLUTIONS
02.2015 - 04.2018
  • Implemented onboarding programs for incoming staff.
  • Managed Accounts receivable and accounts payable transactions
  • Complete journal entries in Sage
  • Processed monthly HST payments
  • Evaluated supplier pricing to identify opportunities for cost reduction.
  • Streamlined the entire process from dispatch to billing by implementing and configuring Miracle service software.
  • Facilitated daily completion of credit card pre authorizations and invoiced them promptly.
  • Completed monthly account reconciliation reports ensuring accurate expense allocation
  • Audited biweekly contractor billable hours
  • Produced comprehensive reports to analyze costs and measure financial viability of expanded snow removal operations.
  • Worked directly with CEO to successfully facilitate company growth
  • Analyzed and controlled operation expenses
  • Negotiated contracts with vendors and service providers
  • Oversaw financial management, budget management, accounting and payroll activities
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered employment contracts, and maintained proper documentation of employee personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Team Lead

BELL CANADA
08.2010 - 07.2013
  • Provided leadership for a team of customer service representatives; handling customer queries for the Bell Business Market
  • Provided coaching to maximize satisfaction and overall positive customer experience
  • Performed quality assurance assessments
  • Provided positive reinforcement and team building activities to work together to meet and surpass company expectations

Education

Business Accounting -

ST. LAWRENCE COLLEGE
Cornwall, ON
06.2016

Skills

  • Excel
  • Accounts payable
  • Accounts receivable
  • Proficient in SAGE and Quick books
  • Financial forecasting
  • Knowledge of CRM system
  • Coaching
  • Service Management
  • Microsoft Office
  • Office Management
  • Recruitment
  • Training
  • Business Development
  • Payroll
  • Communication
  • Invoicing
  • Problem-solving
  • Microsoft office
  • Onboarding and orientation
  • Journal Entries
  • Business operations management
  • Operational efficiency
  • Customer service
  • Project management
  • Policies and procedures implementation
  • MS office
  • Health and safety compliance
  • Process improvements
  • Cost reduction

Languages

English
Full Professional

Timeline

Operations Manager

Topps Environmental Solutions
12.2023 - 02.2025

Collision Estimator

Bean Chevrolet Buick GMC Ltd.
03.2022 - 12.2023

Sales and Finance Manager

CD Jabbco Sales LTD
04.2018 - 11.2020

Office Manager

MOBILE MECHANICAL SOLUTIONS
02.2015 - 04.2018

Team Lead

BELL CANADA
08.2010 - 07.2013

Business Accounting -

ST. LAWRENCE COLLEGE

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