Lisa Laviolette
Almonte,Canada
Summary
Highly motivated, goal oriented, business manager with over 15 years combined experience in business financials and operations management. Proficient in utilizing technology to streamline processes that optimize productivity. Multitasker with exceptional problem-solving skills, outstanding communication skills, with an overall well rounded skill set in business operations.
Overview
15
15
years of professional experience
Work History
Operations Manager
Topps Environmental Solutions
Carleton Place, Canada
12.2023 - Current
- Overseen daily operations, effectively communicated with the township's , problem solved and advised of potential collection delays
- On-boarding, developed safety training for loaders, and drivers
- Verified operations of palm buttons daily
- Troubleshooting of palm buttons to ensure safe and accurate operations
- Scheduling, and route planning to ensure efficient time management, and cost effectiveness
- Coordinated, fleet maintenance, repairs and annual inspections
- Reviewed daily reports and documentation related to route collections
- Reviewed daily tickets to ensure accurate waste weights to corresponding townships
- Addressed customer concerns with suitable solutions.
Sales and Finance Manager
CD Jabbco Sales LTD
Iroquois, Canada
04.2018 - 11.2020
- Coordinated customer pick-ups
- Licensed, and plated new equipment
- Achieve growth and hit sales targets by successfully managing the sales team
- Imported trailers into Canada and Coordinated RIV inspections to ensure compliance with Transport Canada regulations
- Achieved company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
- Researched consumer needs and identify how our solutions meet them
- Identified knowledge gaps within the team and develop a plan to fulfill them
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Developed an inventory sales index to ensure proper tracking and execution of new and used equipment
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Operations Manager
MOBILE MECHANICAL SOLUTIONS
Brinston, Canada
02.2015 - 04.2018
- Analyzed day to day operations and problem solved any issues accordingly
- Recruited, interviewed, and hired office staff, service technicians, and licensed mechanics
- Analyzed supplier pricing and negotiated bulk purchasing on common parts to reduce overall company costs and maximizing revenue
- Implemented safety policies and procedures
- Researched, purchased, and programmed innovative all in one Miracle service software, creating a streamlined process from dispatch to billing.
- Developed unique trailer snow removal operations with Walmart logistics
- Coordinated fleet maintenance with Walmart and Giant Tiger logistics
- Processed payroll through ADP
- Attended and conducted regular team meetings to discuss and identify common issues
- Provided detailed weekend service team shift reports
- Scheduled and coordinated all follow up service requests from the weekend
- Completed monthly account reconciliation reports ensuring accurate expense allocation
- Audited biweekly contractor billable hours
- Created cost analysis reports to determine profitability of newly added snow removal division
- Worked directly with CEO to successfully facilitate company growth
- Reviewed nightly dispatch reports
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled operation expenses
- Negotiated contracts with vendors and service providers.
- Oversaw financial management, budget management, accounting and payroll activities.
TEAM LEAD
BELL CANADA
Ottawa, Canada
08.2010 - 07.2013
- Provided leadership for a team of customer service representatives; handling customer queries for the Bell Business Market
- Provided coaching to maximize satisfaction and overall positive customer experience
- Performed quality assurance assessments
- Provided positive reinforcement and team building activities to work together to meet and surpass company expectations
Education
Post-secondary education - Business Accounting
ST. LAWRENCE COLLEGE
Cornwall, ON06.2016
Skills
- Team Building
- Coaching
- Microsoft office
- Business Development
- Communication
- Financial Services
- Recruitment
- Account Management
- Excel
- Financial forecasting
- Operations Management
- Office Management
- Payroll
- Recruiting
- Performance monitoring
- Training
- Developing good business relationships
Timeline
Operations Manager
Topps Environmental Solutions
12.2023 - Current
Sales and Finance Manager
CD Jabbco Sales LTD
04.2018 - 11.2020
Operations Manager
MOBILE MECHANICAL SOLUTIONS
02.2015 - 04.2018
TEAM LEAD
BELL CANADA
08.2010 - 07.2013
Post-secondary education - Business Accounting
ST. LAWRENCE COLLEGE
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