Lisa Lampman
Ridgeway,ON
Summary
Unique Auto Finance Manager who is Passionate and Professional. Results-driven while delivering an exceptional customer experience. Specializing in both Retail/Lease of New and Used Inventory.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fine Dining Server
AG Inspired Cuisine
04.2023 - Current
- Fostered welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining immaculate dining area.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained polished appearance, contributing to upscale ambiance desired by patrons.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within server community.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Auto Finance Manager
Grimsby Chrysler Dodge Jeep
08.2023 - 03.2024
- Generate profit by selling warranties, insurances and various products.
- Act as liaison between financial institutions and customers.
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Schedule, monitor and control all daily deliveries with sales team and customers.
- Completion of all final delivery paperwork.
- Registration of all Extended coverages.
- Collaborated with sales team to ensure seamless integration of financing options into sales process.
- Monthly evaluation of lender networks to utilize best rates and programs.
- Attend monthly Managers meetings with F&I Sales Reports.
Auto Finance Manager
Mike Knapp Ford
03.2016 - 07.2023
- Maximized revenue generation by upselling variety of finance and insurance products to customers.
- Managed high volume of loan applications, consistently meeting or exceeding monthly targets for deals closed and revenue generated.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Provided ongoing training and support to sales staff on updated financing programs and offerings.
- Increased customer satisfaction by providing exceptional service throughout auto finance process.
- Registration of all ESP and FMPP loyalty plans.
- Created Sales Team Incentives to promote additional Business Office revenue.
Auto Finance Manager
Brian Cullen Motors
09.2015 - 02.2016
- Offered all warranty and aftermarket to clients increasing dealership profits.
- Conducted thorough evaluations of client credit history to determine best financing options available.
- Educated customers on various loan products, ensuring they fully understood their financial commitments.
- Provided expert guidance during complex transactions, navigating challenging situations to close deals successfully.
- Completed all required paperwork with customer.
- Developed strong relationships with lenders to secure favorable loan terms for customers.
- Attended weekly sales meetings.
- This was a Temporary Contract position.
Customer Service Manager
Gap Inc. Banana Republic
08.2011 - 08.2015
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Manager
JACOB
02.2008 - 07.2011
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Skills
- Exceptional customer service
- Strong negotiation skills
- Detail-oriented
- Continuous Improvement Mindset
- Excellent communication
- Self-motivated
- Highly organized
- Strategic thinking
Certification
OMVIC CERTIFIED
SYM TECH TRAINED
SMART SERVE CERTIFIED
READERS CHOICE AWARD 2023
Timeline
Auto Finance Manager
Grimsby Chrysler Dodge Jeep
08.2023 - 03.2024
Fine Dining Server
AG Inspired Cuisine
04.2023 - Current
Auto Finance Manager
Mike Knapp Ford
03.2016 - 07.2023
Auto Finance Manager
Brian Cullen Motors
09.2015 - 02.2016
Customer Service Manager
Gap Inc. Banana Republic
08.2011 - 08.2015
Store Manager
JACOB
02.2008 - 07.2011
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