Summary
Overview
Work History
Education
Skills
Websites
References
Affiliations And Associations
Education Professional Development
Timeline
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Lisa Lamb

Burlington,ON

Summary

Dynamic General Manager with a proven track record at BALMY BEACH CLUB, excelling in financial controls and community relations. Spearheaded a $2M clubhouse renovation and launched a successful Food & Beverage operation, achieving $1M in sales within the first year. Adaptable leader focused on enhancing member engagement and operational efficiency.

Overview

24
24
years of professional experience

Work History

General Manager

BALMY BEACH CLUB
10.2020 - Current
  • Revamped Club structure to adapt to changing conditions, enhancing member engagement and relations.
  • Updated bylaws to comply with new ONCA guidelines.
  • Developed annual operating and capital budgets for Board of Directors' approval.
  • Monitored financial objectives through regular reporting and reviews with Club Accountant.
  • Completed full $2M clubhouse renovation, including $500K washroom remodel for AODA compliance.
  • Launched a new Food & Beverage Operation, achieving $1M in sales first year, reaching $2.5M in three years.
  • Streamlined operations by consolidating software programs onto Jonas platform.
  • Established partnerships with local officials and charities to strengthen community ties.

Food & Beverage Manager

THE CLUB AT NORTH HALTON
01.2019 - 02.2020
  • Managed multi-outlet food & beverage operations, including Member dining areas, halfway house, and special events.
  • Reinvented member experience for golf, curling, and social events.
  • Assisted in planning and executing successful golf tournaments.
  • Collaborated with Board of Directors to implement new pricing strategies, enhancing revenue.
  • Partnered with Executive Chef to reduce food costs from 45% to 34%.
  • Consulted with General Manager on Clubhouse enhancement projects.
  • Facilitated service training for all Food & Beverage staff to improve efficiency.
  • Adhered to monthly and annual budgets, consistently exceeding financial targets.

Clubhouse Manager

LADIES’ GOLF CLUB OF TORONTO
01.2018 - 12.2018
  • Managed Clubhouse operations, overseeing facilities, equipment, and Food & Beverage areas.
  • Collaborated with Executive Chef to reduce food costs from 42% to 32%.
  • Rebranded dining menus, catering packages, and beverage lists to align with current trends.
  • Executed tournament planning in partnership with Head Golf Pro.
  • Upgraded inventory and purchasing practices, achieving a 20% reduction in inventory.
  • Revitalized Clubhouse areas to enhance member dining experience.
  • Served as Management Representative on Engagement Committee to develop membership programs.
  • Assisted Board of Directors with short-term and long-term planning for future expansion.

Clubhouse Manager

THE OAKVILLE CLUB
01.2001 - 12.2018
  • Oversaw all Clubhouse operations while managing Fitness, Yachting, Junior Programs, Aquatics, Membership, Property Maintenance, and Food & Beverage departments within budgetary constraints.
  • Successfully directed 75+ employees, including Managers and contractors.
  • Co-managed multi-million dollar Clubhouse renovation and revitalization project.
  • Restructured Food & Beverage Operation to enhance service standards and menu offerings, yielding $64K improvement.
  • Planned and executed marketing initiatives to boost internal and external engagement.
  • Managed facility maintenance for indoor and outdoor areas, reducing expenses by $10K through effective contractor collaboration.
  • Created and maintained monthly capital and operational budgets across all departments.
  • Upgraded website, reservation systems, and security protocols to enhance user experience.

Education

Human Resource Courses -

Sheridan College

Double Major - Sociology, Criminology, Minor in Philosophy

University of Toronto

Dale Carnegie Course -

Dale Carnegie Management Course -

Skills

  • Club Operations
  • Financial Controls
  • Project Management
  • Governance
  • Human Resources
  • Employee Development
  • Financial / Budgets
  • Food & Beverage
  • Critical and Creative Thinking
  • Marketing Strategy
  • Community Relations
  • Adaptable to Change

References

Available upon request

Affiliations And Associations

  • Club Management Association of Canada (CMAC), Member
  • National Branch CMAC, Member of the Bursary Committee, 2023-2025
  • Ontario Branch CMAC, Member of the Professional Development Committee, 2012-2016, 2021-2024
  • Ontario Branch CMAC, Member of the Nominating Committee, 2022-2023
  • CMAC, Member of the Career Awareness Committee, 2018
  • Beneplan, Former Member of Board of Directors

Education Professional Development

  • Sheridan College, Human Resource Courses
  • University of Toronto, Double Major Sociology/Criminology, Minor in Philosophy
  • Club Management Association of Canada (CMAC), Ongoing sessions
  • Dale Carnegie Course, Graduate
  • Dale Carnegie Management Course, Graduate

Timeline

General Manager

BALMY BEACH CLUB
10.2020 - Current

Food & Beverage Manager

THE CLUB AT NORTH HALTON
01.2019 - 02.2020

Clubhouse Manager

LADIES’ GOLF CLUB OF TORONTO
01.2018 - 12.2018

Clubhouse Manager

THE OAKVILLE CLUB
01.2001 - 12.2018

Human Resource Courses -

Sheridan College

Double Major - Sociology, Criminology, Minor in Philosophy

University of Toronto

Dale Carnegie Course -

Dale Carnegie Management Course -

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