Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Kunkle

San Jose

Summary

Dynamic Regional Solutions Consultant at FedEx Office with a proven track record in relationship building and project management. Consistently exceeded sales targets by leveraging problem-solving skills to deliver tailored solutions. Adept at collaborating across teams to enhance customer satisfaction and drive revenue growth through effective communication and strategic upselling.

Overview

23
23
years of professional experience

Work History

Regional Solutions Consultant

Fedex Office
05.2017 - Current
  • Collaborated with clients to identify and analyze business needs for tailored solutions.
  • Built strong relationships with existing clients, fostering trust and maximizing opportunities to upsell or cross-sell.
  • Collaborated with cross-functional teams to implement customized solutions for various customers.
  • Contributed to company growth by consistently exceeding sales targets through effective prospecting, negotiation, and closing techniques.
  • Enhanced customer experience by ensuring each customer is met with the highest level of customer service, always delivering the Purple Promise.
  • Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.

Charter Sales Manager

Loop Transportaion @ Goolge
11.2013 - 02.2017
  • Oversaw the operation and development of the Google Charter program; promptly responding to requests from Google employees, managed the day to day operation to ensure proper service level requirements were met.
  • Facilitated inter-departmental communications to effectively provide customer support.
  • Oversaw and managed high level Google events, as well as personal charters for VIP's.
  • Developed pricing for charters and issued formal quotation.
  • Enhanced customer satisfaction by providing personalized service and addressing specific client needs.
  • Followed up on all escalations to ensure they were rectified in a timely manner.

Account Manager

Bentek
01.2008 - 01.2012
  • Cultivated strong client relationships to enhance account retention and ensure customer satisfaction..
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed pricing and issued formal proposal to clients
  • Formed solid relationships with existing clients, creating the opportunity to up and cross-sell.
  • Worked closely with other departments to ensure customer needs were met and projects were executed properly and delivered on time.
  • Generated weekly revenue and and new opportunity reports.

Account Manager

ETL-SEMKO
01.2002 - 01.2008
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Coordinated project timelines and deliverables, ensuring alignment with client expectations and company objectives.
  • Negotiated contract terms with clients, securing favorable agreements that aligned with organizational goals while meeting customer needs.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Drove revenue growth by identifying new business opportunities within existing accounts.

Education

Associate of Arts - Business Administration

De Anza College
Cupertino, CA
01-1992

Skills

    Relationship Builder

    Clear and Effective Communications

    Problem Solving and Analytical Skills

    Adaptability

    Project Management

    Collaboration

Timeline

Regional Solutions Consultant

Fedex Office
05.2017 - Current

Charter Sales Manager

Loop Transportaion @ Goolge
11.2013 - 02.2017

Account Manager

Bentek
01.2008 - 01.2012

Account Manager

ETL-SEMKO
01.2002 - 01.2008

Associate of Arts - Business Administration

De Anza College

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Lisa Kunkle