Lisa Kubicek

Conducts impact analysis for technology and process initiatives, as

well as creating and maintaining procedures, user guides and job aids

for ~400 full-time employees across 3 locations in Canada
Responsible for the successful implementation of several enterprise

initiatives within credit adjudication.

Supported a technology update within credit adjudication's

underwriting system to fix broken routing logic.

Spearheaded a pilot program to increase collaboration between

mortgage sales advisors and adjudication underwriters and analyzed

findings to update processes and procedures accordingly.

Analyzed problematic areas to provide recommendations and

solutions.

Conducted bi-monthly overviews to compare our coverage with our

major competitors

Acted as the liaison between CIBC and our insurance underwriter,

Canadian Premier Life (CPL)

Conducted a thorough review of our competitor’s digital cart

capabilities for Payment Protector, which demonstrated a gap in our

digital capabilities

Tasked with running a digital acquisition campaign and creating new

digital opportunities to increase acquisition for this channel

Partnered with product owners, training, tech, and senior leadership

to ensure successful implementation

Responsible for the successful implementation of several enterprise

projects within the Business Contact Centre

Provided support through a Test & Learn, wrote new processes and

procedures, conducted training amongst newly hired FTE, and

provided post-implementation support for CIBC's first digital

onboarding system for business clients

Facilitated training and procedure updates to deploy a mass cheque

upgrade for 300+ transits

Conducted root-cause analysis and initiated client remediation for

issues pertaining to client satisfaction

Approached each issue and escalation with a strategy for resolution in

the most efficient manner, while ensuring the client’s needs are met

Performed “Client Reviews” for Cash Management representatives

and Senior Management in order to facilitate client visits

Processed time-sensitive manual wires and transfer payments

Acted as the liaison between our anti-money laundering partners and

clients with pending payments under investigation