Lisa K Sims
Taft
Summary
Compassionate and Certified Peer Support Specialist with expertise in mobile crisis intervention and trauma-informed care. Proven success in guiding individuals through crisis de-escalation and safety planning by modeling resilience, building rapport, teaching coping skills, and connecting vulnerable individuals to outpatient and community resources. Dedicated to advocating for client autonomy and fostering long-term recovery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Kings View
11.2024 - Current
- Acted as liaison, providing direct advocacy and support between individuals, families, and MCRT.
- Collaborated with staff to develop consumer-driven wellness and recovery plans.
- Completed accurate documentation within established timeframes, including necessary signatures.
- Responded compassionately to calls in call center, adhering to organizational protocols.
- Communicated relevant information to supervisors and personnel both verbally and in writing.
- Transported clients as approved by supervisor to ensure access to services.
- Conducted 72-hour follow-up check-ins after initial crisis response for ongoing support.
- Demonstrated proficiency in electronic record-keeping systems, including Smart Care and One Point, while documenting services provided.
- Applied crisis intervention techniques and connected individuals to community safety net programs.
- Evaluated consumers for potential W&I 5150 assessments and coordinated emergency rescue calls.
- Supported brief life skills coaching, linkage to wraparound services, and compliance planning for missed medication management appointments.
OFFICE COORDINATOR
HILL COUNTRY MHDD CENTERS
06.2022 - 09.2024
- Manage master calendar and schedule appointments based on optimal patient loads and availability.
- Provide exemplary customer service to patients, addressing concerns promptly in a professional manner.
- Maintain EHR (NETSMART/MY AVATAR) with updated information in alignment with HIPAA protocols.
- Conduct in person demographic, financial assessments, obtain patient consents, record and document relevant information into the EHR.
- Enroll qualifying clients into appropriate Medication Assistance Programs.
- Audit charts to verify that they are complying with company and state mandated criteria.
- Provide comprehensive administrative support to staff, enhancing office operations through respect, kindness, and commitment.
- Foster strong working relationships with colleagues, contributing to a positive office environment and improved team collaboration.
RECEPTIONIST
HILL COUNTRY MHDD CENTERS
12.2020 - 06.2022
- Greeted individuals courteously upon clinic entry, checked them in for appointments, and notified providers to ensure smooth operations.
- Managed incoming calls promptly, addressing inquiries and directing them to appropriate staff for resolution.
- Scheduled appointments and made reminder calls.
- Facilitated effective communication between patients and providers through timely message relay and follow-up actions, enhancing patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Organized paperwork such as questionnaires, reports, and resources for office staff and patient needs.
- Demonstrated proficiency in various medical software programs, easily adapting to new technology for optimal job performance.
- Proficient in ANASAZI and NETSMART/MY AVATAR Electronic Health Record Software.
- Handled sensitive patient information with discretion, always adhering to HIPAA guidelines and safeguarding privacy.
HOME EDUCATOR
HEARTLAND CHARTER SCHOOL
11.2001 - 12.2020
- Managed structured learning environment, establishing clear expectations and routines for optimal productivity.
- Created and developed lesson plans alongside resource teachers to individualize appropriate curriculum to meet children's abilities and grade levels.
- Boosted cultural awareness by incorporating literature from diverse world cultures.
- Encouraged creativity by introducing various multimedia tools for project submissions and presentations.
- Fostered student curiosity and interest through creative hands-on activities.
- Assisted students with special needs through tailored instruction and additional resources to ensure their success.
- Regularly engaged in department meetings to provide input to colleagues about student achievement and improvement.
- Participated in field trips and other student focused activities.
PRODUCTION ASSISTANT
TORCH OPERATING CO
04.1996 - 11.2001
- Greeted and coordinated with contractors and vendors, ensuring efficient direction to appropriate personnel.
- Managed incoming phone and radio calls relaying messages in a timely manner.
- Maintained well files and completed daily logs for production review.
- Compiled and delivered detailed reports to Production Foremen, enhancing visibility of production status and operations.
- Managed data and correspondence, facilitating access to critical information across multiple organizational departments.
- Assisted Lease Operators with data entry forms and portable handheld recording equipment.
- Improved accuracy of accounts payable invoices with diligent tracking of expenses, coding, and invoice processing.
- Proofread documents for accuracy and proper grammar.
- Monitored fuel levels in tanks using physical measurement techniques.
- Completed environmental reports for underground fuel tanks.
- Developed and maintained courteous and effective working relationships.
Education
High School -
Taft Union High School
Taft, CA01-1980
Skills
- Crisis intervention
- Recovery planning
- Empathy development
- Documentation accuracy
- Compliance monitoring
- Organizational skills
- Scheduling
- Conflict resolution
- Problem solving
- Supportive counseling
- Mental health support
- Effective communication
- Peer advocacy
- Community outreach
- Motivational support
- Team collaboration
Certification
- Peer Support Certification - CALMHSA
Timeline
Certified Peer Support Specialist
Kings View
11.2024 - Current
OFFICE COORDINATOR
HILL COUNTRY MHDD CENTERS
06.2022 - 09.2024
RECEPTIONIST
HILL COUNTRY MHDD CENTERS
12.2020 - 06.2022
HOME EDUCATOR
HEARTLAND CHARTER SCHOOL
11.2001 - 12.2020
PRODUCTION ASSISTANT
TORCH OPERATING CO
04.1996 - 11.2001
High School -
Taft Union High School