Lisa Kozak
Sherwood Park,AB
Summary
Dynamic Office Manager at Advanced Hair and Skin Surgery, recognized for enhancing customer satisfaction through exceptional service and effective communication. Proven expertise in administrative coordination and relationship building, streamlining operations to improve efficiency. Successfully managed vendor negotiations, achieving significant cost savings while maintaining high-quality services.
Overview
26
26
years of professional experience
Work History
Office Manager
Advanced Hair and Skin Surgery
11.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hair Transplant Technician
Advanced Hair and Skin Surgery
10.2016 - Current
- Collaborated with fellow technicians to share best practices and stay updated on emerging trends in the field of hair transplantation.
- Provided exceptional customer service when interacting with patients both pre-and post-operatively, fostering trust and loyalty among clientele.
- Expanded clinic''s client base through skillful execution of successful hair transplant procedures, generating positive word-of-mouth referrals.
- Minimized complications by consistently monitoring patients post-procedure and providing appropriate follow-up care instructions.
- Kept detailed records of all procedures performed, supporting quality assurance efforts within the clinic environment.
- Consistently met or exceeded performance goals set by the clinic, contributing to a reputation for quality care and positive outcomes.
- Collaborated with the medical team to ensure smooth workflow throughout each procedure, leading to optimal results.
- Enhanced procedural efficiency with precise graft harvesting and implantation techniques.
- Continuously improved surgical proficiency by participating in ongoing training sessions and staying current on industry advancements.
- Supported pre-operative preparations through accurate patient data collection and documentation.
- Assisted in developing customized hair transplant plans, resulting in tailored treatment for individual patients.
- Educated patients about post-operative care, reducing infection rates and promoting faster healing times.
- Helped develop marketing materials highlighting clinic successes, attracting new clients seeking hair restoration solutions.
- Improved patient satisfaction by providing thorough consultations and addressing concerns before procedures.
- Streamlined appointment scheduling to enhance overall clinic efficiency and improve patient experience.
- Increased patient comfort by employing effective pain management strategies during treatments.
- Performed accurate inventory management of medical supplies used during procedures, minimizing waste and ensuring proper stock levels.
- Ensured facility compliance with industry regulations by diligent adherence to guidelines set forth by relevant oversight organizations.
- Contributed to a high success rate by maintaining strict sanitation and sterilization protocols during procedures.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Gowned and gloved staff to help team prepare for surgeries.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Provided preoperative and postoperative education to patients and families to manage recovery.
Owner/Operations Manager
Grandview Denture Clinic/Synergy Denture Clinic
01.1999 - Current
- Managed day-to-day business operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained relationships with external vendors and suppliers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and motivated employees to perform daily business functions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Analyzed and reported on key performance metrics to senior management.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established foundational processes for business operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and implemented strategies to maximize customer satisfaction.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased profit by streamlining operations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Generated revenues yearly and effectively capitalized on industry growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Implemented quality control systems to boost overall product consistency and reliability.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved team productivity by introducing innovative project management tools and techniques.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Implemented sustainability initiatives, reducing environmental impact.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Education
No Degree - Education
Grant MacEwan
Edmonton, AB04.2000
Skills
- Administrative coordination
- Organizational skills
- Office administration
- Clear oral/written communication
- Calendar organization
- Administrative support
- Document management
- Credit and collections
- Scheduling coordination
- Staff management
Timeline
Office Manager
Advanced Hair and Skin Surgery
11.2016 - Current
Hair Transplant Technician
Advanced Hair and Skin Surgery
10.2016 - Current
Owner/Operations Manager
Grandview Denture Clinic/Synergy Denture Clinic
01.1999 - Current
No Degree - Education
Grant MacEwan
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