Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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LISA KIM

LISA KIM

San Bruno

Summary

Results-oriented aviation professional with over 2 years of hands-on experience as a flight attendant, combined with a strong background in account management and customer satisfaction. Adept at delivering exceptional inflight service while maintaining safety and compliance standards. Skilled in data analysis, communication, and relationship building—essential for supporting flight attendant operations, resolving issues in real-time, and driving engagement. Passionate about fostering a culture of care, accountability, and excellence to enhance the inflight experience and contribute to operational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
San Francisco
03.2023 - Current
  • Delivered outstanding customer service to passengers throughout flights.
  • Ensured adherence to company policies on security measures and protocols.
  • Directed junior team members in executing duties and following regulations.
  • Maintained flight environment by addressing disruptive passengers according to FAA guidelines.
  • Facilitated smooth takeoffs and landings by ensuring passenger compliance with flight regulations.

Account Manager

Ericsson-LG Enterprise
Seoul
03.2023 - 03.2023
  • Managed client relationships and addressed account inquiries effectively.
  • Facilitated communication between clients and internal departments efficiently.
  • Analyzed client data and identified opportunities for growth.

Sales Assistant

Lotte Chemical
Seoul
08.2021 - 12.2022
  • Resolved customer complaints to enhance satisfaction and ensure effective issue resolution.
  • Provided timely customer service by addressing inquiries and troubleshooting problems.
  • Maintained accurate data in ERP systems to support operational efficiency.
  • Verified information from agents, vendors, and customers for seamless logistics processing.
  • Prepared and examined shipping documents for exporting chemical products.
  • Developed innovative sales and marketing strategies with negotiable pricing for global clients.

Sales Manager

Ara Trading
Guri-si
06.2020 - 07.2021
  • Conducted sales operations across East and South Asia to drive revenue growth.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Examined shipping documents and managed international finance for accuracy.
  • Maintained strong relationships with key clients to enhance customer satisfaction.

Education

Bachelor of Arts - Bachelor of British And American Humanities

Dankook University
Yongin-si, Gyeonggi-do
02-2020

Skills

  • ERP system experience
  • Client relationship management
  • Flight regulations
  • Customer service
  • Attention to detail
  • Problem solving

Certification

  • Certified Distribution Management
  • Computerized Accounting Qualification
  • Computer Specialist in Spreadsheet & Database
  • Certified Data Management – Logistics

Languages

Korean
Full Professional

Timeline

Flight Attendant

United Airlines
03.2023 - Current

Account Manager

Ericsson-LG Enterprise
03.2023 - 03.2023

Sales Assistant

Lotte Chemical
08.2021 - 12.2022

Sales Manager

Ara Trading
06.2020 - 07.2021

Bachelor of Arts - Bachelor of British And American Humanities

Dankook University

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LISA KIM