Lisa Kent

• Provide exceptional customer service to PANDORA customers
• Process customer transactions
• Responsible to acquire knowledge of PANDORA products and materials

Strong interpersonal skills, with a commitment to building a lasting rapport and connection with customers.

Proficiency in daily operational activities, including, but not limited to, escalated service requests, cash transactions with CRU, and Mastercard applications.

Co-founded food rescue organization, that has rescues and donates excess food from grocery stores.

Set up social media, including website, Twitter and Facebook pages.

Liaise with members from various agencies, answering questions about programs and services.

Extensive computer skills, Internet use, spreadsheet development, databases, Google Drive and Microsoft Office suites.

Responsible for the delivery of products and services, after determining the needs of the client, and recommending the best solutions.

Inbound call centre customer service representative, responsible for responding to a variety of customer account, billing issues, and product queries.