Lisa Joslin
Chowchilla
Summary
Dynamic retail professional with a proven track record at Premium Retail Services Inc, excelling in visual merchandising and customer service. Skilled in plan-o-gram creation and fostering teamwork, I consistently enhanced product visibility and drove sales, achieving monthly targets through strategic inventory management and engaging customer interactions.
Overview
13
13
years of professional experience
Work History
Retail Merchandiser
Premium Retail Services Inc
Merced, CA
09.2021 - Current
- Executed product placement strategies to optimize shelf visibility and enhance customer engagement.
- Coordinated inventory management processes, ensuring stock accuracy and timely replenishment of merchandise.
- Collaborated with team members to implement promotional displays, driving increased sales during key events.
- Trained new staff on merchandising standards and operational procedures, fostering a cohesive work environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Sales Associate
Valero
Chowchilla, CA
04.2013 - 09.2021
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering brand loyalty.
- Executed daily inventory management, maintaining optimal stock levels and minimizing discrepancies.
- Assisted in training new sales associates on company policies and product knowledge to enhance team performance.
- Maintained store cleanliness and organization, creating a welcoming environment for customers.
- Developed strong relationships with regular customers, boosting retention rates through personalized service approaches.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Chowchilla High School
Chowchilla, CASkills
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Store layout design
- In-store support
- Customer service
- Time management
- Attention to detail
- Teamwork
- Problem-solving
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Flexibility
Timeline
Retail Merchandiser
Premium Retail Services Inc
09.2021 - Current
Sales Associate
Valero
04.2013 - 09.2021
High School Diploma -
Chowchilla High School