Lisa Jones
Oakdale
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
13
13
years of professional experience
Work History
Cold Deli Clerk
Raleys supermarket
Oakdale
08.2017 - 01.2025
- Contacted customers about potential service upgrades, new services
- Assisted in unloading trucks containing incoming stock or supplies.
- Resolved customer complaints and issues to promote overall satisfaction and improve service. . costumer service. Bakery clerk baking and packaging. cashier for deli and Bakery cooking hot items and prepare salad and sandwiches.
- Maintained cleanliness of work area and equipment.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Assisted in training new employees on the proper use of kitchen equipment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Packed take-out orders quickly and carefully while maintaining portion control standards.
- Greeted customers and provided customer service.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Prepared sandwiches, salads, and other cold food items according to customer specifications.
- Responded to customer questions regarding product availability.
- Organized deli products in refrigerated cases.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded promptly to customer inquiries about menu items or services offered by the store.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Followed recipes and customer requests to prepare meals.
- Maintained safe food handling practices to prevent germ spread.
Cashier/Prep Cook
Wendys Fast Food
Oakdale
04.2012 - 03.2017
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Developed and implemented food safety policies, procedures, and best practices in accordance with local laws.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted customers to take food orders and provide information about menus.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Followed all health department guidelines for safe food handling practices.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
Education
Associate of Science - Medical Assistant
Heald College
Ripon, CA05-2012
Skills
- Customer service
- Food safety
- Inventory management
- Equipment operation
- Food preparation
- Cash handling
- Time management
- Workplace cleanliness
- Effective communication
- Product presentation
- Reliability and punctuality
- Allergen awareness
- Sanitation procedures
- Meat slicing expertise
- Stock rotation
- Hospitality and accommodation
- Food safety standards
- Strong work ethic
- ServSafe certification
- Weights and measurements
- Salad preparation
- Loading and unloading
- Food preparations
- Sanitation and safety standards
- Sales proficiency
- Heavy lifting
- Food services
- Upselling
- Safe food handling practices
- Honesty and integrity
- Cash register operation
Timeline
Cold Deli Clerk
Raleys supermarket
08.2017 - 01.2025
Cashier/Prep Cook
Wendys Fast Food
04.2012 - 03.2017
Associate of Science - Medical Assistant
Heald College