Lisa Johnson
Los Alamitos
Summary
Dynamic Team Lead and Support Integration Specialist at Boeing Company, recognized for enhancing operational efficiency through strategic planning and process improvements. Expert in resource allocation and mentoring, successfully increased customer satisfaction by ensuring timely project delivery. Proven ability to foster teamwork and drive quality improvement initiatives across cross-functional teams.
Overview
25
25
years of professional experience
Work History
Team Lead, Support Integration Specialist
Boeing Company
06.2001 - Current
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed and implemented process improvements to optimize production workflows.
- Mentored junior staff, fostering skill development and knowledge transfer.
- Collaborated with management to align team objectives with organizational goals.
- Analyzed performance metrics to identify areas for improvement and implement solutions.
- Coordinated resource allocation and scheduling to meet project deadlines effectively.
- Ensured compliance with safety standards and industry regulations in all operations.
- Facilitated communication between departments to streamline project execution and reduce delays.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with cross-functional teams to resolve complex technical issues in integration processes.
- Implemented process improvements that reduced integration turnaround time by enhancing workflows.
- Mentored junior team members, fostering skill development and knowledge sharing in integration practices.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
- Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
- Coordinated with vendors during implementation phases to ensure successful completion of third-party integrations.
- Provided training sessions for team members on best practices in systems integration techniques and tools.
- Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.
- Led strategic planning sessions to align integration projects with organizational goals and objectives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Master of Science - Management Information Systems
Keller Graduate School of Management
Long Beach, CA12-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Schedule management
- Process improvement
- Complaint resolution
- Production monitoring
- Product management
- Resource allocation
- Deadline management
- Task delegation
- Strategic planning
- Workflow management
- Project management
- Risk management
- Work assignment delegation
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Work Planning and Prioritization
- Analytical thinking
- Goal setting
- Mentoring
- Quality improvement
- Leading team meetings
Timeline
Team Lead, Support Integration Specialist
Boeing Company
06.2001 - Current
Master of Science - Management Information Systems
Keller Graduate School of Management