Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Lisa Jaramillo

Oceanside

Summary

Results-driven professional with strong customer service skills and a commitment to excellence. Proven ability to adapt quickly to new challenges and environments. Demonstrated success in working independently while mastering new skills efficiently. Strong work ethic and exceptional interpersonal abilities enhance team dynamics and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Leasing specialist

Prime Residential
Oceanside
10.2023 - 01.2024
  • Managed lease agreements, guaranteeing strict adherence to property regulations.

Leasing specialist

Shea Apartments Valentia
La Jolla
05.2023 - 09.2023
  • Administered lease agreements and guaranteed compliance with property regulations.

Member Service Representativeep II

Frontwave Credit Union
Oceanside
12.2022 - 03.2023
  • Reconciled military members' accounts, including debit and credit card services, wire transfers, and new accounts.
  • Assisted members with daily account inquiries and service requests.
  • Managed onboarding process for new accounts to ensure seamless integration.
  • Processed wire transfers promptly to facilitate timely transactions.
  • Provided support for debit and credit card services, resolving issues efficiently.
  • Addressed member inquiries about account functionalities and features.
  • Streamlined account reconciliation processes to enhance accuracy and efficiency.

Leasing Consultant

Essex Property Trust
01.2012 - 01.2022
  • Facilitated property tours for prospective tenants, highlighting amenities and community features.
  • Executed leasing processes and ensured timely rent collections.
  • Developed marketing strategies to enhance resident retention.
  • Conducted market surveys to assess competitive positioning.
  • Managed follow-ups and renewals to maintain high occupancy rates.
  • Oversaw resident functions to foster community engagement.
  • Performed bank deposits accurately and on schedule.
  • Provided exceptional customer service to address tenant inquiries.

Leasing Consultant

Enclave at Menifee
Menifee
01.2009 - 01.2012

  • Conducted property tours for prospective tenants to highlight amenities and community features.

Completed bank deposits in a timely manner to ensure financial accuracy.

  • Facilitated property tours for prospective tenants, showcasing amenities and community features.
  • Delivered exceptional customer service to address tenant inquiries and resolve issues.

Assistant Property Manager / Acting Manager

Canyon Crest Village Apts.
Riverside
01.2006 - 01.2009
  • Executed targeted engagement programs that increased resident retention rates.
  • Supervised three staff members to optimize on-site operations.
  • Assisted in leasing apartments while nurturing tenant relations at Canyon Crest Village.

Leasing Consultant

Cannon Management Company
Riverside
01.2003 - 01.2005
  • Facilitated property tours, highlighting amenities and community features for prospective tenants.
  • Executed rent payment postings and managed bank deposits efficiently.

Education

High School -

San Bernardino High School

Medical Insurance Billing Certificate -

Certificate -

Department of Corrections Academy

Skills

  • Excellent communication and interpersonal skills
  • Open-minded
  • Ability to interact well with all levels of staff
  • Strong attention to detail
  • Follow up initiative
  • Detail oriented
  • Excellent task prioritizing
  • Ability to learn programs and applications quickly
  • Superior conflict resolution skills
  • Resident relations skills
  • Capability to solve tenants and property related issues
  • In depth knowledge of property laws and regulations
  • Ability to perform property inspections
  • Capability to deal with various kinds of clients
  • Aptitude to work independently
  • Great ability to work under pressure

References

Professional References Upon Request

Awards

  • Rookie of the Year, 2012, Essex Property Trust
  • Star leaser
  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020
  • 2021
  • Essex Property Trust
  • Leasing Consultant of the year second place
  • California Apartment Association Awards

Timeline

Leasing specialist

Prime Residential
10.2023 - 01.2024

Leasing specialist

Shea Apartments Valentia
05.2023 - 09.2023

Member Service Representativeep II

Frontwave Credit Union
12.2022 - 03.2023

Leasing Consultant

Essex Property Trust
01.2012 - 01.2022

Leasing Consultant

Enclave at Menifee
01.2009 - 01.2012

Assistant Property Manager / Acting Manager

Canyon Crest Village Apts.
01.2006 - 01.2009

Leasing Consultant

Cannon Management Company
01.2003 - 01.2005

High School -

San Bernardino High School

Medical Insurance Billing Certificate -

Certificate -

Department of Corrections Academy
Lisa Jaramillo