Lisa House
St. Catharines,ON
Summary
Dedicated Office Administrator with over 8 years of experience providing administrative, financial, and client service support across the funeral services and hospitality sectors. Recognized as an integral, dependable team member who balances operational efficiency with compassionate customer care.
Overview
13
13
years of professional experience
Work History
Office Manager
Garden City Funerals & Cremations
St. Catharines, Ontario
11.2022 - Current
- Streamlined daily office operations and maintained organized filing systems.
- Processed payments and managed financial records with accuracy and confidentiality.
- Handled incoming calls, addressing inquiries with compassion and professionalism.
- Managed accounts payable and receivable processes to ensure timely transactions.
- Collaborated with team members to enhance workflow and service delivery.
- Performed data entry tasks into computer systems to support documentation accuracy.
- Reconciled bank statements with internal financial records regularly for compliance.
- Replenished office supplies by placing orders to maintain adequate inventory levels.
Server & Bartender
Silks Country Kitchen
Virgil, Ontario
03.2022 - 05.2023
- Delivered excellent customer service to enhance satisfaction levels.
- Provided exceptional service to high volume of daily customers.
- Took orders accurately and promptly, ensuring efficiency.
- Operated POS terminals for order entry, bill splitting, and total calculations.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Handled cash transactions precisely, adhering to company policies.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Coordinated with hosts, bussers, and kitchen staff to facilitate smooth service.
Front Desk Manager
Olde Angel Inn
Niagara-on-the-Lake, Ontario
07.2016 - 07.2021
- Oversaw front desk operations to ensure efficient guest check-in and check-out processes.
- Coordinated room assignments while maintaining accurate reservation systems.
- Supervised and trained front desk staff on customer service protocols.
- Addressed guest inquiries and resolved issues with professionalism.
- Maintained communication with housekeeping for timely room readiness.
- Managed reservations through calls, emails, and bookings to optimize occupancy.
- Performed cashier duties, including payments, account balancing, refunds, and discrepancy resolution.
- Maintained cleanliness and presentation of front desk area at all times.
Server & Hostess
Olde Angel Inn
Niagara-on-the-Lake, Ontario
07.2016 - 07.2021
- Efficiently managed food and drink orders in a high-volume dining environment, ensuring accuracy.
- Provided exceptional service to customers daily, contributing to increased customer satisfaction.
- Collaborated with kitchen staff to guarantee meal delivery within expected timeframes.
- Handled POS terminal operations, including order inputting and payment processing.
- Greeted guests enthusiastically upon arrival, recommending specials to boost sales.
- Performed opening/closing duties like dining area setup and supply replenishment.
- Guided new servers through training sessions to facilitate smooth onboarding.
- Adhered to health safety guidelines during food preparation and serving processes.
Room Attendant
Hilton Garden Inn
Niagara-on-the-Lake, Ontario
08.2012 - 11.2015
- Maintained high cleanliness standards by thoroughly cleaning guest rooms and bathrooms.
- Replenished essential amenities, including soap, shampoo, and towels in guest rooms.
- Responded promptly to guest requests for additional items or services within service scope.
- Demonstrated strong customer service skills during guest interactions throughout stays.
- Prepared housekeeping carts daily with necessary supplies for assigned rooms.
- Inspected rooms for safety hazards and reported maintenance issues to appropriate personnel.
- Vacuumed, dusted, and polished furniture in common areas and hallways.
- Stocked linen closets with fresh sheets, towels, and other linens as needed.
Education
High School Diploma -
Niagara District Secondary School
Niagara-on-the-Lake, ONSkills
- Office Management
- Administrative Support
- Microsoft Office
- Financial Record keeping
- Document Preparation
- Customer Service and Client Relations
- Workflow Improvement
- Team Collaboration
- Attention to Detail
- Data Entry
- Account Reconciliation
- Effective Communication and Problem Solving
- QuickBooks Software Proficiency
- Flexible and Adaptable
- Organization and Time Management
- Bank Reconciliation and Bookkeeping
- Payroll, Accounts Payable, and Accounts Receivable
References
Available upon request
Timeline
Office Manager
Garden City Funerals & Cremations
11.2022 - Current
Server & Bartender
Silks Country Kitchen
03.2022 - 05.2023
Front Desk Manager
Olde Angel Inn
07.2016 - 07.2021
Server & Hostess
Olde Angel Inn
07.2016 - 07.2021
Room Attendant
Hilton Garden Inn
08.2012 - 11.2015
High School Diploma -
Niagara District Secondary School