Lisa Horton
Lower Sackville,NS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Branch Admin
Parkland Fuel (Ultramar)
11.2024 - Current
- Appointed Branch Admin (full-time) Focused on fostering relationships with walk-in customers to ensure all their questions and concerns were addressed.
- Ensured all guests to the building sign in. Management and distribution of various reports for all Atlantic ROC locations.
- Processing of all bankruptcy claims for the Atlantic region, adjudication for new accounts and equipment purchases, opening new accounts.
- Primary building contact for any maintenance issues, procurement, sending parcels, and preparing deposits.
- Worked closely with Branch Manager and Operations Managers for the Dartmouth location and all the Valley South offices.
- Facilitated communication between departments, fostering collaboration and improving overall operational effectiveness.
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Fostered a positive work environment by promoting open communication channels between team members.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
SR CXR/Branch Admin
Parkland Fuel (Ultramar)
03.2021 - 11.2024
- Transitioned CXR role to Branch Admin.
- First point of contact for customers paying bills and delivery persons at our main office location.
- Managed customer accounts with a credit portfolio, monitored customer budget accounts to ensure the equalized billing was set up correctly based on their usage.
- Team back-up for floor support, system/phone issues.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CXR/Temp
Parkland Fuel Corporation (Ultramar)
01.2021 - 03.2021
- Assisted call-in customers with all aspects of their residential/commercial fuel accounts as a Customer Experience Representative.
- Support junior team members on the floor with questions/system issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Education
GED -
Dartmouth High School
Dartmouth, NSSkills
- Collaborative team member
- Customer service
- Strong verbal communication
- Proficient in handling multiple priorities
- Proficient in conflict resolution
- Effective problem-solving in high-stress situations
- Project oversight
- Customer-focused technical assistance
- Quality control
- Approachable and optimistic demeanor
- Meticulous attention to detail
- Versatile in various situations
- Strong time management abilities
Languages
English
Full Professional
APPLICATIONS
- Infosys
- Ring Central
- Nice CX-One
- JDE
- Equifax
- SAP
Timeline
Branch Admin
Parkland Fuel (Ultramar)
11.2024 - Current
SR CXR/Branch Admin
Parkland Fuel (Ultramar)
03.2021 - 11.2024
CXR/Temp
Parkland Fuel Corporation (Ultramar)
01.2021 - 03.2021
GED -
Dartmouth High School