Lisa Hornaday
Rancho Cucamonga
Summary
Dynamic Property Manager with extensive experience at 21st Century Property Management, excelling in tenant relations and compliance management. Proven track record in reducing vacancy rates through innovative marketing strategies and effective conflict resolution. Skilled in lease negotiation and team leadership, ensuring operational excellence and tenant satisfaction.
Overview
12
12
years of professional experience
Work History
Property Manager
21st Century Property Management
Oceanside
08.2025 - Current
- Oversaw daily operations for multiple residential properties, ensuring adherence to management standards.
- Implemented marketing strategies that attracted new tenants and minimized vacancy rates.
- Coordinated tenant communications and resolved maintenance requests in a timely manner.
- Conducted regular property inspections to maintain quality standards and ensure compliance.
- Trained maintenance staff to provide exceptional service across all properties.
- Facilitated conflict resolution among tenants, fostering a harmonious community environment.
- Processed evictions in accordance with state laws when necessary.
- Managed lease agreements to ensure compliance with property regulations.
Property Manager
Hunt Enterprises
01.2023 - 04.2025
- Managed daily operations for multiple residential properties, ensuring compliance with regulations.
- Coordinated and resolved maintenance requests, enhancing tenant satisfaction.
- Implemented marketing strategies that reduced vacancy rates and attracted new tenants.
- Trained and supervised maintenance staff to uphold service standards.
- Facilitated conflict resolution among tenants, promoting community cohesion.
- Conducted periodic property inspections to identify deficiencies and ensure safety compliance.
- Processed rental applications, conducting background checks to approve or deny prospective tenants.
- Analyzed market conditions to optimize operational efficiency and property value.
Office Manager/Bookkeeper
Davis Companies Construction
01.2019 - 01.2021
- Managed daily office operations for construction projects and personnel.
- Coordinated project schedules and ensured timely resource availability.
- Assisted with payroll processing and employee timekeeping functions.
- Coordinated with external vendors to ensure timely delivery of materials and services.
- Ensured that all paperwork was completed accurately before submitting it to relevant agencies.
- Oversaw the onboarding process for new employees assigned to specific construction jobs.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored office supplies to replenish needed inventory before depletion.
Owner
Bring on the Bling Boutique
04.2013 - 01.2020
- Managed daily operations and staff scheduling to optimize store performance.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Oversaw inventory management, including ordering and stock replenishment.
- Implemented visual merchandising techniques to enhance store displays.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Collaborated with suppliers to negotiate favorable terms and improve product offerings.
- Analyzed financial data to identify areas for improvement in store operations.
Education
General Studies -
Chaffey Community College
Rancho Cucamonga, CA06.1989
Skills
- Computer proficiency
- Customer service
- Scheduling and planning
- Accounting and finance
- Management and leadership
- Leasing and property management
- Negotiation skills
- Accounts receivable/payable
- Marketing strategies
- Tenant relations
- Conflict resolution
- Vendor coordination
- Team leadership
- Effective communication
- Problem solving
- Time management
- Administrative support
- Lease negotiation and sales
- Preparing property agreements
- Eviction procedures and laws
- Rent collection and payment processing
- Maintenance coordination and scheduling
Computer Programs
Appfolio
Buildium
Show Mojo
Microsoft Programs
Teams
Timeline
Property Manager
21st Century Property Management
08.2025 - Current
Property Manager
Hunt Enterprises
01.2023 - 04.2025
Office Manager/Bookkeeper
Davis Companies Construction
01.2019 - 01.2021
Owner
Bring on the Bling Boutique
04.2013 - 01.2020
General Studies -
Chaffey Community College