Lisa Hordijczuk
Arnprior
Summary
Versatile and results-driven professional with a proven track record at TELUS Health / MD Management and as a Small Business Owner. Excelled in enhancing system efficiency and spearheading business growth through strategic planning and execution. Skilled in operations management and Quickbooks, demonstrating exceptional problem-solving abilities and vendor relations. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Self Employed Services
Arnprior, ON
01.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services. Including all invoicing and payroll.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Designed promotional materials to increase brand awareness in local community.
Senior Data Conversion Program Analyst
TELUS Health / MD Management
Remote
01.2005 - 01.2018
- Enhanced system efficiency by analyzing complex data sets and identifying areas for improvement.
- Developed comprehensive reports for aiding strategic decision-making.
- Improved software functionality with thorough documentation and analysis.
- Collaborated with cross-functional teams to streamline program processes.
- Enhanced user experience, conducting thorough testing and feedback analysis.
- Helped solve diverse program problems with in-depth analysis.
- Conducted data conversions from old EMR systems to TELUS EMR solution across Canada.
- Worked alongside physicians and clinical staff to help implement EMR systems.
Education
Basic Training Diploma - Accounting
Algonquin College
Ottawa, ON01-2027
Associate of Science - Computer Science
Algonquin College
Ottawa, ON04-2004
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Quickbooks
- High level of computer skills
- Electronic Medical Records software
- Payroll administration
Timeline
Small Business Owner
Self Employed Services
01.2018 - Current
Senior Data Conversion Program Analyst
TELUS Health / MD Management
01.2005 - 01.2018
Basic Training Diploma - Accounting
Algonquin College
Associate of Science - Computer Science
Algonquin College