Lisa Hordijczuk
Arnprior
Summary
Versatile and results-driven professional with a proven track record at TELUS Health / MD Management and as a Small Business Owner. Excelled in enhancing system efficiency and spearheading business growth through strategic planning and execution. Skilled in operations management and Quickbooks, demonstrating exceptional problem-solving abilities and vendor relations. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Self Employed Services
01.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services. Including all invoicing and payroll.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Designed promotional materials to increase brand awareness in local community.
Senior Data Conversion Program Analyst
TELUS Health / MD Management
01.2005 - 01.2018
- Enhanced system efficiency by analyzing complex data sets and identifying areas for improvement.
- Developed comprehensive reports for aiding strategic decision-making.
- Improved software functionality with thorough documentation and analysis.
- Collaborated with cross-functional teams to streamline program processes.
- Enhanced user experience, conducting thorough testing and feedback analysis.
- Helped solve diverse program problems with in-depth analysis.
- Conducted data conversions from old EMR systems to TELUS EMR solution across Canada.
- Worked alongside physicians and clinical staff to help implement EMR systems.
Education
Basic Training Diploma - Accounting
Algonquin College
Ottawa, ON01-2027
Associate of Science - Computer Science
Algonquin College
Ottawa, ON04-2004
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Quickbooks
- High level of computer skills
- Electronic Medical Records software
- Payroll administration
Timeline
Small Business Owner
Self Employed Services
01.2018 - Current
Senior Data Conversion Program Analyst
TELUS Health / MD Management
01.2005 - 01.2018
Basic Training Diploma - Accounting
Algonquin College
Associate of Science - Computer Science
Algonquin College
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