Lisa Hoffman
Imperial Beach
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
38
38
years of professional experience
Work History
Assistant Manager
Dirty Dogs and Meow
09.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Mail Carrier
USPS
11.2023 - 09.2024
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Aviation Security
ACTS
03.2023 - 11.2023
- Monitored physical security protection standards and building access control.
- Kept aviation ground support equipment in working condition by completing preventive and corrective maintenance tasks.
- Analyzed security situations to define issues and quickly employed appropriate response action.
Manager
Claires
10.2022 - 04.2023
- Budget analysis of sales
- Inventory control
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Infant Teacher
Department of Defense
06.2015 - 10.2022
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted development of social, emotional, and communication skills in infants.
Manager
NewPort Avenue Antique Center
01.2013 - 12.2017
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Instructional Assistant
South Bay Union School District
07.2009 - 06.2015
- Noontime Supervisor
- Community Coordinator
- Provided support during classes, group lessons, and classroom activities.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Sales/Cashier
Tommy Bahama's
11.2011 - 08.2013
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Stay at Home Mom
Self
09.2005 - 06.2010
- Stay at home mom, volunteering with PTA and donating time with in class support for teachers.
On site Property Manager
Real Estate Services
02.1996 - 09.2005
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
Floor Supervisor
Cox Communications
01.1996 - 09.2005
- Evaluated work of up to 100 floor employees to improve performance.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Monitored incoming calls and provided customer service to foster retention and loyalty.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Handled escalated calls quickly to resolve customer concerns.
Manager
Susie's Deals
08.1987 - 11.1994
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - Business Management
Southwestern College
Chula Vista, CA05-2024
Skills
- Time management
- Conflict resolution
- Team leadership
- Clear communication
- Skilled multi-tasker
- Microsoft outlook, word, and Excel
- Sales expertise
- Focused on customer satisfaction
Timeline
Assistant Manager
Dirty Dogs and Meow
09.2024 - Current
Mail Carrier
USPS
11.2023 - 09.2024
Aviation Security
ACTS
03.2023 - 11.2023
Manager
Claires
10.2022 - 04.2023
Infant Teacher
Department of Defense
06.2015 - 10.2022
Manager
NewPort Avenue Antique Center
01.2013 - 12.2017
Sales/Cashier
Tommy Bahama's
11.2011 - 08.2013
Instructional Assistant
South Bay Union School District
07.2009 - 06.2015
Stay at Home Mom
Self
09.2005 - 06.2010
On site Property Manager
Real Estate Services
02.1996 - 09.2005
Floor Supervisor
Cox Communications
01.1996 - 09.2005
Manager
Susie's Deals
08.1987 - 11.1994
Associate of Science - Business Management
Southwestern College
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