Lisa Hersh

• Directed all aspects of restaurant operations, including staffing, budgeting, service quality, and regulatory compliance.
• Boosted operational efficiency by optimizing labor scheduling and implementing cost saving inventory controls.
• Led recruitment, onboarding, and performance evaluation for front- and back-of-house teams.
• Introduced safety and compliance protocols, improving health inspection outcomes.
• Launched performance-based incentive programs that reduced staff turnover and improved morale.
• Collaborated with franchise leadership to meet revenue targets and execute brand strategies.
• Monitored and controlled labor costs to maintain profitability targets.
• Oversaw ordering and vendor relations for food, beverage, and supply inventory.
• Created and maintained efficient staff schedules aligned with labor forecasts.
• Managed bi-weekly payroll processing and ensured timely submissions.

-Preparing food and beverage service for customers while developing a rapport with new and regular clientele.

-Opening & closing restaurant with fellow staff members in a team-driven environment while ensuring operational requirements are sustained and optimally met.

-As acting manager on duty ensuring effective operation.

-Employee hiring, training and ongoing management to ensure optimal operations are maintained.

-Responsible for hiring and training all new bartenders.

-Scheduling staff timetables and book offs to meet deadlines, business demands and best interest of staff.

-Weekly weights and counts of inventory ordering for liquor, beer and bar supplies.

-Introducing Summer/Winter drink menus and ensuring staff are well versed in specs to maintain highest level of accuracy.

-Maintaining upkeep, presentation and highest standards of safety with regards to cleanliness and protocol.

• Oversaw day-to-day office operations including inventory, scheduling, and vendor coordination.
• Created travel itineraries and assisted clients with travel requirements and support.
• Maintained prompt and professional communication with clients and partners.

• Assisted passengers requiring special services including unaccompanied minors and persons with disabilities.
• Ensured smooth gate operations and communicated clearly with travelers.
• Provided documentation checks and directed passengers to appropriate gates.

• Delivered concierge-level travel planning for high-profile clientele including Centurion cardholders.
• Booked complex itineraries including private charters, accommodations, and special event arrangements.
• Mentored junior consultants and supported office-wide FAM trips and special assignments.