Lisa Hendsbee
Brantford,ON
Summary
Empathetic Personal Support Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for patients. Collaborative team player with experience in hospital and long term care settings, providing guidance and encouragement to patients and residents through physical and emotional support.
Overview
7
7
years of professional experience
Work History
Volunteer
Brantford General Hospital
Brantford, ON
04.2024 - Current
- Transporting patients and helping with discharge procedures.
- Stocking medical supplies.
- Comply with HIPAA standards to confidentially maintain patient medical information.
- Using strong interpersonal communication skills to convey information and patient requests and concerns to hospital staff
- Support hospital staff in changing bedding and assisting with meals.
Intern
St. Joseph's Lifecare Centre
Brantford, ON
06.2024 - Current
- Consistently maintain required documentation regarding client progress, incidents, or concerns.
- Facilitate mobility for clients with physical limitations by providing assistance with transfers, ambulation, and ADLs.
- Maintain client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Utilize effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
- Assist with feeding and monitor intake to help patients achieve nutritional objectives.
Volunteer
Woodingford Lodge
Woodstock, ON
09.2023 - 12.2023
- Transported residents to and from activities and physiotherapy group activities.
- Shadowed the physiotherapy team and supported them with 1:1 resident walks.
- Supported PSW staff at meal times by feeding residents and reported intake.
- Increased quality of life for residents by assisting with mobility exercises and encouraging physical activity .
- Improved patient satisfaction by providing compassionate and attentive care to long-term residents.
IT Help Desk Agent
Redeemer University
Ancaster
09.2020 - 04.2023
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Increased first call resolution rates by providing accurate and timely solutions to user inquiries.
- Trained new team members, ensuring seamless integration into the help desk team.
Children's Tutor
Self Employed
Virtual
09.2017 - 12.2023
- Assisted children in achieving better understanding of specific subject material.
- Provided homework assistance using specific curriculum and materials.
- Met with parents to discuss student progress and address concerns.
- Enhanced student learning by utilizing personalized teaching methods tailored to individual special needs.
Education
Personal Support Worker
Anderson College
Brantford, ON07.2024
Skills
- First Aid and Safety (BLS Certification)
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Reliability and Punctuality
- Emotional Resilience
- Multitasking and Organization
Timeline
Intern
St. Joseph's Lifecare Centre
06.2024 - Current
Volunteer
Brantford General Hospital
04.2024 - Current
Volunteer
Woodingford Lodge
09.2023 - 12.2023
IT Help Desk Agent
Redeemer University
09.2020 - 04.2023
Children's Tutor
Self Employed
09.2017 - 12.2023
Personal Support Worker
Anderson College