LISA HARVEY
Burlington,Canada
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
14
14
years of professional experience
Work History
Office Manager
Blackadar Continuing Care Centre
03.2021 - 11.2024
- Bi-weekly Payroll submissions
- Annual rate reductions
- Preparation of residency agreements
- WSIB communication including form 7 submissions
- Coordination of Staff Benefits
- Monthly Reporting
- Submission of high intensity applications
- Budgeting
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- General reception duties
- Manage resident trust accounts
Business Manager
Seasons Milton Retirement Community
09.2019 - 02.2021
- Monthly invoicing and timely follow up of delinquent accounts
- Bi-Weekly Payroll submissions, followed by variance reports
- Supervision and scheduling of reception staff
- Accounts payable
- Rent increase notices within guidelines
- Preparation of yearly tax receipts
- Monthly reporting to budget variances
- Petty cash management
- Preparation of resident leasing documents
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Director of Administrative Services
Plymouth Cordage Retirement Community
01.2015 - 01.2019
- Bi-Weekly payroll submissions
- Maintaining human resource files
- Rent increase notices within guidelines
- Monthly accruals submissions
- Preparation of yearly tax receipts
- Monthly Reporting to budget variances
- Petty cash management
- Preparation of Resident leasing Documents
- Continuously assessed organizational needs in order to identify areas of improvement within administrative services.
- Managed a diverse team of professionals, fostering a collaborative work environment and promoting professional growth opportunities.
- Negotiated contracts with external vendors for optimal service quality and pricing, maximizing return on investment.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Specialty Care Mississauga Road
01.2013 - 02.2015
- Updating payroll systems for bi-weekly for a staff of 200 + employees
- Management of petty cash and resident trust with monthly reconciliations
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Preparation of resident monthly statements and follow up on outstanding accounts
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintaining resident files and human resources files
- Processing rate reductions according to long term care legislation
- Accounts payable
- Supervision of Reception/Scheduling
- Benefits administration
Business Office Manager
The Brant Centre
01.2011 - 01.2013
- General Reception Duties
- Updating payroll systems for bi-weekly submission followed by variance reports
- Support to the Administrator and Management staff
- Managing petty cash and resident trust with monthly reconciliations
- Preparation of resident Monthly statements and follow up on outstanding accounts
- Maintaining resident files and human resources files
- Processing rate reductions according to long term care legislation
- Accounts payable
- Monthly reporting
Education
Business Administration -
Sheridan College
Oakville, Ontario01.2004
Skills
- Customer service
- Organizational skills
- Office administration
- Billing
- Administrative support
- Payroll processing
- Payroll and budgeting
- Scheduling coordination
- Financial tracking
- Staff training
- Budgetary planning
- Onboarding and orientation
Accomplishments
- Partnered in customizing new software program for the company
- Coached and familiarized other employees with changes
- Maintaining Budgets and on time reporting
Accreditations
- Whimis Training
- Fire Safety Training
- WSIB certified
- Emergency First Aid
- Abuse training & First Responder Fire Training
- Proficient in Microsoft Office applications
- Yardi Property Management software
- ADP payroll systems
- Point Click Care
- IDT time management
- EZ Labor
- JD Edwards
- Kronos
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Blackadar Continuing Care Centre
03.2021 - 11.2024
Business Manager
Seasons Milton Retirement Community
09.2019 - 02.2021
Director of Administrative Services
Plymouth Cordage Retirement Community
01.2015 - 01.2019
Office Manager
Specialty Care Mississauga Road
01.2013 - 02.2015
Business Office Manager
The Brant Centre
01.2011 - 01.2013
Business Administration -
Sheridan College
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