Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lisa Hansen

Langley,BC

Summary

Lisa Hansen is an experienced Manager, Group Benefit Travel - Affinity Strategy with a track record of overseeing consultants and successfully developing, implementing, and servicing Group Benefit & Home insurance affinity clients. She has a strong focus on relationship management and new business development, consistently representing her company as an industry leader.

Overview

28
28
years of professional experience

Work History

Manager, Group Benefit Travel - Affinity Strategy

Johnson Inc
Vancouver, BC
03.2023 - Current
  • Supervise, direct and coordinate work completed by western consulting team.
  • Assist with continuous business improvement based on learnings from client implementation, previous experiences and fresh ideas.
  • Review employee performance and provide ongoing feedback and coaching to drive performance improvement.

Senior Consultant, Group Benefits, Western Region

Johnson Inc
Langley, BC
06.2007 - Current
  • Cultivated and sustained strategic alliances with clients
  • Consistently delivered superior group services to meet client expectations.
  • Conducted vendor searches and competitive analysis for group benefits
  • Managed consulting projects within expected timeframe and budget
  • Keeping current with marketplace benefit offerings.
  • Supported improvements in operational procedures

Underwriter

Pacific Blue Cross
Burnaby, BC
01.2006 - 06.2007
  • Determined pricing structures for various benefit plans within the specified group size
  • Determined rates for new business and conducted renewal analysis
  • Collaborated with internal stakeholders to meet business growth targets.

Group Service Representative

Pacific Blue Cross
Burnaby, BC
01.2004 - 01.2006
  • Aided in developing and maintaining relationships with assigned Group Clients

Underwriting Assistant

Pacific Blue Cross
Burnaby, BC
01.2002 - 01.2004
  • Reviewed medical/dental history to assess plan members' eligibility and arranged necessary medical testing as required.

Health Care Benefit Representative

Pacific Blue Cross
Burnaby, BC
01.2001 - 01.2002
  • Coordinated between multiple stakeholders for seamless execution of health care plans
  • Researched and addressed member concerns

Benefit Claims Examiner

Pacific Blue Cross
Burnaby, BC
01.1998 - 01.2001
  • Reviewed claims, claimant history, and eligibility to ensure accuracy
  • Reviewed and recommended procedure changes to streamline claims payment

Claims Preparation Clerk

Pacific Blue Cross
Burnaby, BC
01.1997 - 01.1998
  • Facilitated evaluation process for benefit claims

Education

Certified Employee Benefit Specialist (CEBS) - Employee Benefits

Dalhousie University
Halifax, NS
06.2017

Group Benefits Associate (GBA) - Employee Benefits

Dalhousie University
Halifax, NS
03.2015

Canadian Accredited Insurance Broker (CAIB), Honours Graduate - Insurance And Risk Management

Insurance Brokers Association of Canada
Toronto, ON
09.2014

Fellow, Life Management Institute (FLMI) - Financial Services Education

LOMA
Atlanta, GA
01.2008

Associate, Life Management Institute (ALMI) - Financial Services Education

LOMA
Atlanta, GA
01.2008

Bachelor of Arts Degree - Specializing in Psychology and Sociology

Trinity Western University
Langley, BC
04.1997

Chartered Insurance Professional (CIP) - in progress - Financial Services And Insurance

Insurance Institute
Toronto, ON

Skills

  • Effective Persuasion
  • Networking Events
  • Business Development
  • Customer Issue Resolution
  • Creative Problem Resolution
  • Effective Time Management
  • Salesforce Software
  • Negotiation
  • Product and Service Promotion
  • Relationship Building
  • Project Coordination
  • Excellent communication and presentation skills
  • Effective at analyzing customer needs and developing solutions
  • Adaptable Under Pressure
  • Brand Management
  • Staff Management

Additional Information

  • General Insurance License BC & Life and Accident & Sickness License BC, AB, MB, SK, YT & NT

Timeline

Manager, Group Benefit Travel - Affinity Strategy

Johnson Inc
03.2023 - Current

Senior Consultant, Group Benefits, Western Region

Johnson Inc
06.2007 - Current

Underwriter

Pacific Blue Cross
01.2006 - 06.2007

Group Service Representative

Pacific Blue Cross
01.2004 - 01.2006

Underwriting Assistant

Pacific Blue Cross
01.2002 - 01.2004

Health Care Benefit Representative

Pacific Blue Cross
01.2001 - 01.2002

Benefit Claims Examiner

Pacific Blue Cross
01.1998 - 01.2001

Claims Preparation Clerk

Pacific Blue Cross
01.1997 - 01.1998

Certified Employee Benefit Specialist (CEBS) - Employee Benefits

Dalhousie University

Group Benefits Associate (GBA) - Employee Benefits

Dalhousie University

Canadian Accredited Insurance Broker (CAIB), Honours Graduate - Insurance And Risk Management

Insurance Brokers Association of Canada

Fellow, Life Management Institute (FLMI) - Financial Services Education

LOMA

Associate, Life Management Institute (ALMI) - Financial Services Education

LOMA

Bachelor of Arts Degree - Specializing in Psychology and Sociology

Trinity Western University

Chartered Insurance Professional (CIP) - in progress - Financial Services And Insurance

Insurance Institute

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