Lisa Hamilton
Sudbury
Summary
Results-driven professional with extensive experience at Canada Revenue Agency, excelling in documentation review and tax compliance. Demonstrated strong customer communication skills while resolving complex issues, enhancing taxpayer satisfaction. Proven ability to leverage system management tools for efficiency, ensuring meticulous data verification and continuous improvement in processes.
Overview
9
9
years of professional experience
Work History
Emergency Benefits Validation Officer
Canada Revenue Agency
Sudbury
01.2021 - 06.2024
- Reviewed documentation for emergency COVID benefits applications.
- Communicated with taxpayers or their representatives to obtain missing information crucial for case evaluation.
- Addressed taxpayer concerns and questions related to necessary review details.
- Maximized efficiency through strategic use of system tools.
Business Returns Assessor
Canada Revenue Agency
Sudbury
02.2019 - 02.2020
- Review details related to tax return modifications, prepare and submit required documents, and ensure proper referrals.
- Reached out to taxpayers, or their representatives, for required data verification or clarification.
- Responded to incoming calls and guided taxpayers on required details for tax evaluations.
Customer Service Representative
TSYS
Sudbury
11.2015 - 02.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Proactively informed customers about credit card product features and benefits.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate - Personal Support Worker
Everest College
Sudbury, ON01-2013
High School Diploma -
Ecole Secondaire Catholique Horizon
Val Caron, ON01-2002
Skills
- Documentation review
- Tax compliance
- Data verification
- System management
- Regulatory knowledge
- Customer communication
- Attention to detail
- Continuous improvement
- Multitasking Abilities
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Emergency Benefits Validation Officer
Canada Revenue Agency
01.2021 - 06.2024
Business Returns Assessor
Canada Revenue Agency
02.2019 - 02.2020
Customer Service Representative
TSYS
11.2015 - 02.2019
Certificate - Personal Support Worker
Everest College
High School Diploma -
Ecole Secondaire Catholique Horizon
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