Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Hi, I’m
Lisa Gwomson
Saskatoon
Summary
Overview
15
years of professional experience
Work History
Asset Management Corporation of Nigeria
Project Coordinator
06.2012 - 08.2023
Job overview
- Successfully oversaw and coordinated multiple projects simultaneously, ensuring all were completed within scope, on time, and within budget.
- Implemented efficient project management methodologies, resulting in a 15% increase in project completion ahead of schedule.
- Collaborated closely with cross-functional teams, facilitated clear communication, and fostered a collaborative work environment.
- Championed the use of Google Workspace tools to enhance project documentation, communication, and collaboration, resulting in improved team productivity.
- Developed and maintained comprehensive project documentation, including project plans, timelines, and progress reports.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally, resulting in a 98% customer satisfaction rate.
- Effectively led project teams, delegated tasks, provided guidance, and ensured team members were aligned with project goals.
- Conducted regular project status meetings to review progress, identify issues, and implement solutions to keep projects on track.
Center for Legislative Development
Client Services Coordinator
10.2008 - 12.2010
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Education
Marymount California UniversityLos Angeles, California
MBA from Business Administration
12.2017
University Overview
Babcock UniversityOgun State, Nigeria
Bachelor of Science from Economics
03.2005
University Overview
Skills
- Schedule Management
- Team Coordination
- Public Speaking
- Financial Analysis
- Project Management
- Team Leadership
- Organizational Skills
- Clear Communication
- Customer Service Excellence
- Google Workspace (Google Docs, Google Sheets, Google Drive)
- Time Management
- Problem-Solving
- Risk Assessment
- Microsoft Office Suite
- Data Analysis
Timeline
Project Coordinator
Asset Management Corporation of Nigeria
06.2012 - 08.2023
Client Services Coordinator
Center for Legislative Development
10.2008 - 12.2010
Marymount California University
MBA from Business Administration
Babcock University
Bachelor of Science from Economics
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