Lisa Gros
Oakland
Summary
Dynamic and accomplished leader with a robust background in Business Systems Intelligence, recognized for driving results through innovative solutions. Expertise in developing and implementing complex technology projects, optimizing production systems, and spearheading process improvements that consistently enhance organizational value. Strategic thinker with a proven track record of aligning technology initiatives with business goals to foster growth and efficiency. Committed to leveraging analytical skills and industry knowledge to deliver impactful results in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Director, Data Reporting and Analytics
Kaiser Permanente Foundation Health Plans
Oakland, CA
09.2018 - 01.2026
- Security: Responsible for establishing security controls, processes, and procedures for a complex ecosystem of data, tools, and services spanning multiple environments both on the Cloud (Microsoft Azure and Databricks) as well as on-premise. Responsible for both HIPAA, SOX cont, Technical Risk Office engagement and compliance review. Key achievements include .
- Business Intelligence Strategy: Managed design, development, production support of KP Insight Web Reporting Portal which provides a platform to integrate 3rd party BI tools under a single sign-on reporting portal. Third-party tools include Power BI, Tableau, Business Objects, Cognos, Alteryx, and SAS. Key accomplishment: Any hit rate of over 500,000 report hits used by over 7,000 users from 1,000 departments.
- Interim Director for regulatory reporting focusing on HI Medicaid, CA Dual Enrolled Special Needs Population, and Hospital Cost Reporting.
Director, Decision Support
Kaiser Permanente Foundation Health Plans
05.2017 - 08.2018
- Security: Managed security controls, including SOX and HIPPA, for over 2 dozen separate Oracle instances as well as Business Intelligence tools, including KP Insight, Tableau, Cognos, PowerBI, and Business Objects. Key achievements include automation of security provisioning, deprovisioning, and user access reviews.
- Business Intelligence Strategy: Managed design, development, production support of KP Insight Reporting Web Portal as well as all BI tools including, Cognos, Tableau, KP Insight, Business Objects, and Serna, and SAS.
- Asset Management: Responsible for Product Governance of all Decision Support Systems as well as documentation and training.
- Promoted from Senior Data Consultant to Manager to Director.
- Managed 13 FTEs and 7 contractors.
Manager, Business Systems Intelligence - Decision Support
Kaiser Permanente Foundation Health Plans
02.2008 - 05.2017
- Security: Managed security controls, including SOX and HIPPA, for over 2 dozen separate Oracle instances as well as Business Intelligence tools, including KP Insight, Tableau, Cognos, PowerBI, and Business Objects. Key achievements include automation of security provisioning, deprovisioning, and user access reviews.
- Business Intelligence Strategy: Managed design, development, production support of KP Insight Reporting Web Portal as well as all BI tools including, Cognos, Tableau, KP Insight, Business Objects, and Serna, and SAS.
- Asset Management: Responsible for Product Governance of all Decision Support Systems as well as documentation and training.
- Promoted from Senior Data Consultant to Manager to Director.
- Managed 13 FTEs and 7 contractors.
Sr. Project Manager, Business Consultant Manager - HR Technology SSO
Kaiser Permanente Foundation Health Plans
05.2004 - 02.2008
- Supervision: Supervised up to 5 FTEs in HR/Payroll including project management and production support.
- Project Management: Manage time, scope, resources, and expectations on multiple projects simultaneously. Maintain and update project plans. Manage client expectations on project scope and deliverables.
- Business Analyst: Responsible for analysis, design & modification of PeopleSoft Payroll systems. Develop functional specifications for system changes including identifying cross-functional interdependencies. Act as a Liaison between IT and client groups. Responsible for test plan and test script development as well as test script execution.
- Production Support: Develop and execute problem resolution plans. Working with KPIT and clients regarding prioritization of production support work.
Sr. Application Development Tech/Account Manager/Sr Analyst
Kaiser Permanente Foundation Health Plans
04.1998 - 05.2004
- Project Management: Project lead on all initiatives involving pay. Responsible for definition of the project objectives, and completion of the project deliverables on time.
- Business Analyst: Responsible for analysis, design & modification of HR/Payroll systems. Developed functional specifications for system changes including identifying cross-functional interdependencies. Acted as a Liaison between IT and client groups, including Labor Relations and Finance. Lead all testing efforts for Payroll, including Test Plan & Test Script Development, Test Script Execution. Created the business requirements and functional specifications for the TIME system.
- Production Support: Responsible for ensuring all payroll systems (TesserAct Payroll, Garnishments, Timekeeping) for a workforce of 55,000 employees are fully operational. Developed and executed problem resolution plans. Responsible for analysis and management of system issues for the National Payroll System (approximately 11,000 employees), and the Northwest and Southwest Regions (HR, Benefits, and Pay) on TesserAct Platform.
- Systems Manager: Responsible for analysis and coordination of the functional changes to TPMG’s Compensation and Benefit System (TCBS) and ancillary systems which pays approximately 4500 physicians and executives. Major functions included table maintenance, security, user acceptance testing, documentation, and communication with facilities, regional users, and KP-IT.
Administrative Director
Vanderbilt University Student Health Center
07.1996 - 07.1997
- Managed the administrative operation of the Student Health Center including supervising a staff of 20.
- Managed $1.5 million budget. Oversaw account receivables and payables.
- Managed staff including interviewing, hiring, training, supervising and staff evaluation.
- Developed an inventory control system for an on-site dispensary which resulted in the elimination of thousands of dollars in losses.
- Migrated all computers to a common platform: purchased, installed, and trained staff on new operating system and applications. Maintained and repaired computer systems.
- Redesigned and produced new Student Health publications including employee handbook, student brochures and others.
Education
MBA - Telecommunications
University of San Francisco
San Francisco05.1993
BA - Political Science
University of British Columbia
San Francisco05.1991
Skills
- Project Management
- Business Process Improvement
- Requirements Documentation
- Hardware Deployment
- Portfolio Management
- Project Governance
- Process Improvement
- Software Deployment
- Healthcare
- Cross-Functional Leadership
- IT Infrastructure
- Resource Management
- Risk Management
- Scope Definition
- Stakeholder Management
- Business Analysis
- Change Management
- Security & Compliance Management
- Technology Management
- Mentoring / Staff Development
- MS Word
- PowerPoint
- Excel
- MS Project
- PowerBI
- SharePoint
- PeopleSoft
- Visio
- SQL
- SAS
- Cognos
- Tableau
- Business Objects
- HIVE
- Synapse
- Databricks platform expertise
- Relationship building
- Decision-making
- Strategic planning
- People management
- Operations management
Timeline
Director, Data Reporting and Analytics
Kaiser Permanente Foundation Health Plans
09.2018 - 01.2026
Director, Decision Support
Kaiser Permanente Foundation Health Plans
05.2017 - 08.2018
Manager, Business Systems Intelligence - Decision Support
Kaiser Permanente Foundation Health Plans
02.2008 - 05.2017
Sr. Project Manager, Business Consultant Manager - HR Technology SSO
Kaiser Permanente Foundation Health Plans
05.2004 - 02.2008
Sr. Application Development Tech/Account Manager/Sr Analyst
Kaiser Permanente Foundation Health Plans
04.1998 - 05.2004
Administrative Director
Vanderbilt University Student Health Center
07.1996 - 07.1997
MBA - Telecommunications
University of San Francisco
BA - Political Science
University of British Columbia
Awards
Scouting America Silver Beaver and District Award of Merit