Lisa Gregorio
Covina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Punctual and honest cashier with solid background in retail environments. Satisfies customers with exceptional service.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
11.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Customer Service Representative
Stater Brothers Markets
09.2018 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Deli Clerk
Stater Brothers Markets
08.2018 - 07.2022
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
High School Diploma -
Upland High School
07.2018
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Cash handling expertise
- Heavy Lifting
- Multi-tasking skill
- Returns processing
- Refunds and exchanges
Timeline
Delivery Driver
Amazon
11.2023 - 05.2024
Customer Service Representative
Stater Brothers Markets
09.2018 - 07.2022
Deli Clerk
Stater Brothers Markets
08.2018 - 07.2022
High School Diploma -
Upland High School
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