Lisa Graham
70 Mile House,BC
Summary
Adept at managing high-stress situations, I excelled at Coquitlam Towing & Storage by ensuring timely assistance and coordinating the dispatch of 20 fleet vehicles. My expertise in dispatch software and exceptional customer relations significantly improved operational efficiency and team cohesion. Skilled in data entry and stress tolerance, I enhanced service delivery and data accuracy, training new team members for optimal performance. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate Worker
70 Mile General Store
70 Mile House, BC
05.2019 - 01.2022
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
Dispatcher
Coquitlam Towing & Storage
Coquitlam, BC
03.2005 - 06.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
High School Diploma -
Thomas Haney Secondary
Maple Ridge, BC06.1998
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
Languages
English
Timeline
Retail Sales Associate Worker
70 Mile General Store
05.2019 - 01.2022
Dispatcher
Coquitlam Towing & Storage
03.2005 - 06.2018
High School Diploma -
Thomas Haney Secondary