Summary
Overview
Work History
Education
Skills
Languages
Travel
Cooking
Timeline
Generic

Lisa Goudreault

NORTH BAY,Ontario

Summary

Customer focused, hard working and passionate job seeker who grew up in a family owned hospitality business for 22 years before making the career change to the automotive industry.

I am organized and dependable, with a great sense of humor and a positive attitude, willing to take on any and all responsibility to meet team goals. Top-noth management abilities in financial, personnel and clerical areas.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Pet Valu
05.2023 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Emphasized the importance of customer satisfaction on all levels of service
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Business Manager

London's Airport Kia
09.2022 - 04.2023
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Processed credit applications while cultivating strong, long standing relationships with lenders
  • Sold extended warranty, environmental protection products and insurance after creating a personal template after analyzing the information given in the credit application
  • Created files for every sale and every trade in
  • Sent work orders for PDI inspections, or anything needed to be added to the vehicle
  • Filled out all the paperwork for licensing and registration
  • Signed all contracts with customers on delivery
  • Submitted paperwork for funding, and followed up making sure all files were funded in a timely manner
  • followed up with every customer after 2 weeks to make sure I received a good CSI score and to revisit any products that were not sold during the turn or delivery
  • Streamlined business processes by implementing new project management tools and techniques.

Business Manager

Dow Honda
01.2017 - 04.2020
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Took credit applications, sold extended warranties, environmental protection, and life and disability insurance.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Prepared contracts, signed all paperwork with customers
  • Submitted contracts to lenders making sure all vehicles got funded in a timely matter
  • Closed files and followed up with all customers 2 weeks after delivery to make sure their experience was worth a 10

Finance Manager

Pathway Hyundai
08.2014 - 03.2017
  • Spent 6 months on the Sales Floor before being promoted to the business office
  • Was sent for one full week of training with First Canadian
  • Learned word tracks for presentation in the business office
  • Took credit applications and learned how to present warranty, rust proofing and insurance
  • Perfected my delivery, kept my numbers up and in check with the other finance managers
  • Established strong relationships with lenders
  • Prepared all contracts and paperwork, signes all contracts with customers
  • Answered any and all questions about the Bill of Sale or contracts, making the customer feel they are in competent hands
  • Submitted all contracts for funding in a timely manner
  • Followed up with all customers 2 weeks after delivery to make sure the experience was a great one

Education

Associate of Applied Science - Psychology

Nipissing University
North Bay, ON
05.1998

Bachelor of Arts - Child And Adolescent Psychology

Fanshawe College of Applied Arts And Technology
London, ON
04.1994

Skills

  • Customer Service
  • Policy Implementation
  • Customer Retention
  • Financial Administration
  • Office Management
  • Business Recordkeeping
  • Administrative Support

Languages

English
Native or Bilingual
French
Professional Working

Travel

I love to travel and experience new cultures and food, meet different people and am always up for a new adventure to explore caves or horseback riding on the beach, swimming with dolphins and experiencing nature in all parts of the world.

Cooking

My kitchen has always been my favorite place to be. I love to cook all different kinds of food, as I love to experience all different spice palates and world cuisines


Timeline

Assistant Manager

Pet Valu
05.2023 - 11.2023

Business Manager

London's Airport Kia
09.2022 - 04.2023

Business Manager

Dow Honda
01.2017 - 04.2020

Finance Manager

Pathway Hyundai
08.2014 - 03.2017

Associate of Applied Science - Psychology

Nipissing University

Bachelor of Arts - Child And Adolescent Psychology

Fanshawe College of Applied Arts And Technology

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Lisa Goudreault