Lisa Frazier
Fairfield
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Berkeley Yacht Club
09.2021 - 10.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Customer Service Representative
Nordstroms Department Store
11.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender Server
Courtyard Marriott
03.2018 - 12.2019
- Communicated with patrons to offer friendly service and determine needs
- Maintained accurate cash handling practices while serving customers in an efficient manner
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up-sell goals
- Checked on guests to ensure satisfaction with each food course and beverages.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for Bistro restaurant with social relevancy
Customer Service Representative
Fredrick's Of Hollywood
08.2012 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Beauty Advisor
Bare Minerals
08.2012 - 01.2014
- Stocked and replenished merchandise according to store merchandising layouts
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Followed up with customers each week to verify that they were satisfied with purchases
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Customer Service Representative
06.2011 - 12.2011
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma -
Treasure Island Job Corps Center
06.2012
Skills
- Sales expertise
- Clear and effective communication
- Team player attitude
- Payment processing
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Cash register operation
- Health Codes Compliance
- Classic Cocktails
- Strong multitasking
- Hospitality service expertise
- Service-oriented mindset
Education
San Francisco, CA
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
English
Full Professional
Timeline
Customer Service Representative
Nordstroms Department Store
11.2022 - 01.2023
Bartender
Berkeley Yacht Club
09.2021 - 10.2023
Bartender Server
Courtyard Marriott
03.2018 - 12.2019
Customer Service Representative
Fredrick's Of Hollywood
08.2012 - 02.2014
Beauty Advisor
Bare Minerals
08.2012 - 01.2014
Customer Service Representative
06.2011 - 12.2011
High School Diploma -
Treasure Island Job Corps Center
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