Lisa Fraser
Halifax
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Custody Administrator
Butterfield Bank
01.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Customer Service Representative
Butterfield Bank
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information through various methods.
- Created detailed documentation at the request of customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Laborer/Painter
Clean Earth Technologies
06.2021 - 10.2021
- Was part of a team of four that traveled to Fairbanks, Alaska to work at the Eielson Air Base to do soil remediation with a patented machine
- Maintained proper water levels and pressure for the successful production of the cleaned soil.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Calibrated temperature and equipment settings to optimize performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used brushes, spray guns and paint rollers to paint surfaces.
Asbestos Abatement Worker
Asbestos Abatement Ltd
08.2019 - 05.2021
- Identified materials requiring removal or special handling.
- Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
- Collected waste in approved disposal bags and sealed with correct procedures.
- Constructed and placed containment corridors between worksites to properly contain asbestos and hazardous materials.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
- Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
- Worked on high profile sites including the CBC Building and the DND.
- Provided administrative duties while at the CBC as well as some hands on training on heavy machinery such as excavators.
Customer Service - Mortgages and Car Loans
Scotiabank
12.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Rep/Sales Manager
Target Mobile, Halifax
08.2013 - 10.2014
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
Accredited Pet Trainer/Cashier
Pet Smart, Bedford Commons
10.2012 - 04.2013
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Directed training program helping as many as 30 animals improve behaviors and meet owner targets.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
CSR / Contact Center Application Tester/Fraud Analyst
Teletech Holdings Inc
03.2004 - 10.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Executed and created test cases for the programs used by business.
- Trusted with personal and confidential customer information including but not limited to credit card numbers, personal, business and corporate accounts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
International Country Representative
Disney World
07.2000 - 09.2001
- Responsible for outstanding service as well as acting as a country Ambassador and Educator at Epcot Center in the Canadian Pavilion for the outdoor food and beverage kiosks, night Money Counter as well as a Server and Assigner at Le Cellier Steakhouse restaurant
- Received a letter from Michael Eisner in recognition of the outstanding customer service I provided to a guest who wrote the company to explain her experience
- Balanced the books as a Money Counter, making sure that everything was in order before making the money deposit
- Thrived within busy environment, requiring the ability to multitask and maintain organized skills while providing customers with an outstanding experience.
Education
Hospitality Services -
NSCC Burridge Campus
Yarmouth, NS06.2000
undefined
Skills
- Staff Supervision
- Reliable and Responsible
- Employee Training
- Relationship Building
- Safety Monitoring and Compliance
- Customer Relations
- Issue and Complaint Resolution
- Customer Relationship Management
- Strong Problem-Solving and Analytical Skills
Certification
- CPR/First Aid Training - June 22,2021 until June 22, 2024
Timeline
Client Custody Administrator
Butterfield Bank
01.2024 - Current
Customer Service Representative
Butterfield Bank
07.2022 - 12.2023
Laborer/Painter
Clean Earth Technologies
06.2021 - 10.2021
Asbestos Abatement Worker
Asbestos Abatement Ltd
08.2019 - 05.2021
Customer Service - Mortgages and Car Loans
Scotiabank
12.2018 - 07.2019
Sales Rep/Sales Manager
Target Mobile, Halifax
08.2013 - 10.2014
Accredited Pet Trainer/Cashier
Pet Smart, Bedford Commons
10.2012 - 04.2013
CSR / Contact Center Application Tester/Fraud Analyst
Teletech Holdings Inc
03.2004 - 10.2012
International Country Representative
Disney World
07.2000 - 09.2001
- CPR/First Aid Training - June 22,2021 until June 22, 2024
Hospitality Services -
NSCC Burridge Campus
Similar Profiles
Maria C. VenturaMaria C. Ventura
Customer Service Administrator at BUTTERFIELD BANKCustomer Service Administrator at BUTTERFIELD BANK
Lorie D. Pearman-BurchallLorie D. Pearman-Burchall
AVP, Compensation & Benefits at Butterfield BankAVP, Compensation & Benefits at Butterfield Bank
Shirley RiceShirley Rice
Senior Bank Teller at Butterfield BankSenior Bank Teller at Butterfield Bank
Lakshita Devi RamroopLakshita Devi Ramroop
Monitoring & Surveillance Analyst at Butterfield BankMonitoring & Surveillance Analyst at Butterfield Bank
Matt PullenMatt Pullen
Sr. Sales Executive at Monex CanadaSr. Sales Executive at Monex Canada