Lisa Fenton
Burlington
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
28
28
years of professional experience
Work History
Server
Swiss Chalet Restaurant
08.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Daycare Owner/Operator
Self Employed Services
01.2005 - 09.2011
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Server
Breezy Corners
05.1997 - 12.2004
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Assistant
Texas Family Restaraunt
04.1999 - 10.2004
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma - Office Administration
Academy of Learning Career College
Guelph, ON06-1994
High School Diploma -
Highland Secondary School
Dundas, ON06-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Guest relations management
Timeline
Server
Swiss Chalet Restaurant
08.2010 - Current
Daycare Owner/Operator
Self Employed Services
01.2005 - 09.2011
Server Assistant
Texas Family Restaraunt
04.1999 - 10.2004
Server
Breezy Corners
05.1997 - 12.2004
Diploma - Office Administration
Academy of Learning Career College
High School Diploma -
Highland Secondary School
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