Lisa Duong
Oakland
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Stanford Medicine Partner (Cardiology Department)
07.2023 - Current
- Epic EMR
- Pre-planning notes for the following days and weeks
- Ekg
- Schedule appointments & testing for multiples providers and radiologist.
- Give injections, reconcile medications, and refill medications with approval by MDs.
- Assist patients to exam room & take vitals.
Medical Administrative Assistant
Renal Medical Associates
05.2018 - 06.2023
- Familiar with Allscripts, Epic & Sutter-link EMR
- Prepare charts & open notes for the following day.
- Answer multi-line phones, take messages & relay based on priority.
- Schedule appointments & meetings for multiples Nephrologist
- Check patients in/out, collect payments, & update insurance information
- Assist patients to exam room & take vitals.
- Obtain urine samples & perform urinalysis via dipstick.
- Order radiology imaging & laboratory tests, refill medications with approval by MDs
- Submit prior authorizations & referrals.
- Sort faxes & scan documents
Receptionist
San Marin Dental Care
01.2017 - 04.2018
- Patient check-in & check-out, collect payments.
- Scheduling appointments for multiple doctors & hygienists.
- Front desk duties such as answering multi-line phone systems, checking emails/messages, filing, organizing, faxing, scanning/copying & data entry in Dentrix Dental EMR.
- Obtain benefits & eligibility information from dental insurance, obtain & submit referrals.
- Communicate with laboratory for drop-off & pick-up of dental cases.
- Assist hygienists with charting.
- Manage office bills & maintain cleanliness of office.
Instructor
Mad Science
09.2016 - 01.2017
- Facilitate classes and engage students effectively to follow instructions.
- Coordinate with owner, office manager, and coworkers to share, transport, and pick up laptops, kits, and handouts.
- Maintain accurate attendance records with rosters and report any student absences.
Administrative Assistant
Swift Driving & Traffic Violator School
09.2014 - 07.2016
- Schedule appointments for driving instructors & traffic school instructors.
- Prepare materials for traffic school instructors & students.
- Perform duties such as answering phone calls, filing, organizing, faxing, scanning/copying & data entry.
- Provide excellent customer service for walk-in and over the phone patrons.
Front Desk Assistant
College of Alameda
09.2014 - 07.2015
- Schedule appointments for multiple counselors.
- Translate & assist students with general questions/concerns.
- Record keeping, making sure paperwork is up to date and correct.
Education
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
01.2017
Skills
- Patient Processing
- Bilingual: Fluent in English and Vietnamese
- Medical Records Management
- Patient Registration
- MS Office / MS Word
- Computer Information Systems
- Office Accounting
- Dentrix Programs
- Trojan
- Allscripts Programs
- Epic System
- Medical Terminology
- Data Entry
- Clinical Documentation
- Medical Equipment Operation: EKG
Certification
Medical Administrative Assistant Certification (CMAA)
references
- Justin Lee, M.D., 510271-0133
- Michael F. Borah, M.D., 415-923-3465
- Ilyas F. Iliya, M.D., 415-531-1592
Timeline
Medical Assistant II
Stanford Medicine Partner (Cardiology Department)
07.2023 - Current
Medical Administrative Assistant
Renal Medical Associates
05.2018 - 06.2023
Receptionist
San Marin Dental Care
01.2017 - 04.2018
Instructor
Mad Science
09.2016 - 01.2017
Administrative Assistant
Swift Driving & Traffic Violator School
09.2014 - 07.2016
Front Desk Assistant
College of Alameda
09.2014 - 07.2015
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
Medical Administrative Assistant Certification (CMAA)
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