Lisa Doxey
Murrieta
Summary
Dedicated Customer Service Representative with expertise in problem resolution and relationship building. Committed to enhancing customer satisfaction and streamlining processes to drive repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Macy's
12.2021 - 02.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and repeat business.
- Trained new staff on product knowledge and customer service protocols, improving team performance.
- Managed inventory levels to enhance availability of products and streamline restocking processes.
- Collaborated with management to implement promotional strategies that increased sales during peak seasons.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager's Assistant
KFC Restaurant
06.2016 - 01.2019
- Coordinated scheduling for staff, ensuring optimal coverage during peak hours.
- Assisted in inventory management, tracking stock levels and reducing waste.
- Streamlined training processes for new employees, enhancing onboarding efficiency.
- Implemented customer service initiatives, boosting satisfaction ratings among patrons.
- Monitored daily operations, identifying areas for process improvement and cost reduction.
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
Front Office Medical Assistant
Kaiser Permanente
05.2005 - 04.2014
- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Assisted in electronic health record management, ensuring data accuracy and compliance.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on front office procedures and patient interaction protocols.
Education
Medical Assistant
UEI College
San Diego, CA09-2002
High School Diploma -
San Diego High School
San Diego, CA06-1979
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Customer satisfaction measurement
- Microsoft outlook
Certification
Medical Assistant Diploma
Timeline
Customer Service Representative
Macy's
12.2021 - 02.2022
Manager's Assistant
KFC Restaurant
06.2016 - 01.2019
Front Office Medical Assistant
Kaiser Permanente
05.2005 - 04.2014
Medical Assistant
UEI College
High School Diploma -
San Diego High School