Lisa-Ann Doucet
Kapuskasing
Summary
Professional Administrative/Office Manager and Administrative Accounting Assistant bringing a year of quickly developed leadership skills and over 15 years experience providing comprehensive support to partners, managers, staff and clients alike. Work experience attained in financial, health and service work sectors. Dependable, resourceful, discreet, and courteous with a reputation for providing excellent customer service and creating a warm and functional work environment. Ability to complete multiple tasks simultaneously and remain composed in hectic and taxing situations.
Overview
23
23
years of professional experience
Work History
Operations Manager
Extendicare
02.2023 - Current
- Responsible for leading and guiding the team as the organization transitioned to Workday (a cloud based software) as Lead Change Agent
- Quickly learned the basics in order to ensure tasks were completed while continuously learning policies and procedures improving efficiency and accuracy.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in improved service quality.
- Worked with administrative team to deliver quality care and services for residents, families, and employees.
- Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Build and maintain external vendor relationships.
- Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
- Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data.
- Oversee onboarding new employees, recruiting activities at the home, Time & Attendance, and Open Shift Management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to reduce long-term habits.
- Manage employee issues, diffuse situations and aid in creating possible solutions in order to maintain a healthy work life.
- Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
- Collaborated with cross-functional teams to ensure good communication and functionality of the home.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Interacted well with customers to build connections and nurture relationships.
- Aide in the day to day duties as needed on the floor to ensure quality care to residents.
- Reported issues to higher management with great detail.
Administrative/Accounting Assistant
Baker TIlly HKC/Collins Barrow
02.2014 - 02.2023
- Manage reception while maintaining organized records and files and office inventory
- Serve as first and last contact to ensure client satisfaction
- Perform in a efficient, professional manor in high pace work environment
- Prepare bank deposits and balance petty cash
- Train and provide assistance to co-workers in other locations
- Prepare documents, letters, emails and act as liaison with Canada Revenue Agency and vendors
- Prepare tax information and assemble personal and corporate tax packages for partners
- Bookkeeping and payroll, prepare payroll and WSIB remittances and reports
- Used accounting software to prepare monthly and quarterly financial reports
- Monitor staff calendars
- Ability to multi-task 2-3 work stations and multiple duties at once
- Plan and coordinate corporate events and out of office meetings
Administrative/Finance Assistant
Sensenbrenner Hospital
01.2009 - 02.2014
- Accounts receivable duties such as process patient billing/payments, balance cash, communicate with OHIP for medical coverage inquiries and discrepancies
- Prepare weekly and monthly billing/income reports and outstanding accounts
- Accounts payable duties including completing check runs and contacting suppliers/creditors
- Operate switchboard and manage command center for hospital's emergency "codes"
Bank Teller - Loan Officer Clerk - Clearing Clerk - Head Teller
Northland Savings and Credit Union Ltd
06.2001 - 08.2007
- Clear checks, manage overdrafts and non-sufficient accounts
- Supervised tellers and balanced tills and GLs as Head Teller
- Count and balance ATM machine and cash orders from Brinks
- Reconciled branch's account quarterly
- Process bill payments, complete cash deposits and withdrawals
- Type out detailed loan agreements for loan officers and perform credit checks
Education
Certification - Administrator Leadership Program
AdvantAge Ontario
Toronto, ON03.2024
Certificate - Bookkeeping
Stratford Career Institute
Online2004
OCD - Business
Cambrian College
Sudbury, ON05.2002
Skills
- Communication skills - professional and friendly
- Bilingual in English and French
- Computer/Technology skills - office equipment, Word Perfect, Microsoft Word, Excel, e-mail, Profile, Case Ware, Doc-It, Simply Accounting, Google calendar, Quickbooks
- Adaptable, flexible and able to multitask
- Creative and resourceful problem solving
- AP/AR proficiency
- Board experience as recording secretary
Timeline
Operations Manager
Extendicare
02.2023 - Current
Administrative/Accounting Assistant
Baker TIlly HKC/Collins Barrow
02.2014 - 02.2023
Administrative/Finance Assistant
Sensenbrenner Hospital
01.2009 - 02.2014
Bank Teller - Loan Officer Clerk - Clearing Clerk - Head Teller
Northland Savings and Credit Union Ltd
06.2001 - 08.2007
Certification - Administrator Leadership Program
AdvantAge Ontario
Certificate - Bookkeeping
Stratford Career Institute
OCD - Business
Cambrian College
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