Lisa Dilella
Oshawa,ON
Summary
Proven Manager I at McDonald's, adept in team leadership and complex problem-solving, enhanced customer satisfaction significantly. Expert in staff management and decision-making, ensuring high-quality service delivery and a safe environment. Skilled in verbal and written communication, driving productivity and engagement among employees.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistance Manager
Pita Pit
11.2023 - 03.2024
Open Manager
Manager I
McDonald's
10.2010 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Culinary - Culinary
General Vanier Secondary
Oshawa, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
- Decision-Making
- Customer Relationship Management
- Good Judgment
Languages
English
Professional Working
Certification
Food Safety
Timeline
Assistance Manager
Pita Pit
11.2023 - 03.2024
Manager I
McDonald's
10.2010 - 07.2022
Culinary - Culinary
General Vanier Secondary
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