Lisa Denison
London,ON
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's Restaurant
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Planet Fitness
- Built relationships with customers to encourage repeat customers
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained a positive demeanor to ensure each client had a fulfilling experience
Intake Coordinator
Salvation Army Adult Rehabilitation Center
London, ON
10.2016 - 10.2017
- Completed intake assessment forms and screenings for any health concerns or weapons
- Collaborated with resources in the community to ensure clients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Education
Social Service Worker - Social Services
Fanshawe College
London, ON04.2013
Skills
- Cross-cultural sensitivity
- Confidentiality
- Customer Service
- Multitasking and Organization
- Coaching and Mentoring
- Excellent Communication
Languages
English
Full Professional
Certification
- Level C CPR and First Aid Training (Red Cross)
- Clean Criminal Record and Vulnerable Sectors Screening
- ECA course through YMCA
- Volunteer Experience in: Childcare as well as shadowing a Career Development Practioner
Timeline
Intake Coordinator
Salvation Army Adult Rehabilitation Center
10.2016 - 10.2017
- Level C CPR and First Aid Training (Red Cross)
- Clean Criminal Record and Vulnerable Sectors Screening
- ECA course through YMCA
- Volunteer Experience in: Childcare as well as shadowing a Career Development Practioner
Customer Service Representative
McDonald's Restaurant
Sales Associate
Planet Fitness
Social Service Worker - Social Services
Fanshawe College