Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lisa Denison

London,ON

Overview

2018
2018
years of professional experience
1
1
Certification

Work History

Customer Service Representative

McDonald's Restaurant
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Associate

Planet Fitness
  • Built relationships with customers to encourage repeat customers
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained a positive demeanor to ensure each client had a fulfilling experience

Intake Coordinator

Salvation Army Adult Rehabilitation Center
London, ON
10.2016 - 10.2017
  • Completed intake assessment forms and screenings for any health concerns or weapons
  • Collaborated with resources in the community to ensure clients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.

Education

Social Service Worker - Social Services

Fanshawe College
London, ON
04.2013

Skills

  • Cross-cultural sensitivity
  • Confidentiality
  • Customer Service
  • Multitasking and Organization
  • Coaching and Mentoring
  • Excellent Communication

Languages

English
Full Professional

Certification

- Level C CPR and First Aid Training (Red Cross)

- Clean Criminal Record and Vulnerable Sectors Screening

- ECA course through YMCA

- Volunteer Experience in: Childcare as well as shadowing a Career Development Practioner

Timeline

Intake Coordinator

Salvation Army Adult Rehabilitation Center
10.2016 - 10.2017

- Level C CPR and First Aid Training (Red Cross)

- Clean Criminal Record and Vulnerable Sectors Screening

- ECA course through YMCA

- Volunteer Experience in: Childcare as well as shadowing a Career Development Practioner

Customer Service Representative

McDonald's Restaurant

Sales Associate

Planet Fitness

Social Service Worker - Social Services

Fanshawe College
Lisa Denison