Lisa Davis
Windsor,ON
Summary
I am a dedicated employee with a strong background in Customer Service and Health Care. I have a proven track record of commitment to learning new things while maintaining and using the skills and knowledge I already have from my years of experience. I can work independently or as a Team player to provide great customer or client satisfaction. I have excellent communication skills and a natural curiosity to know how everything is run. I am hoping to use my skills and experience in a role with room for growth and advancement.
Overview
24
24
years of professional experience
Work History
Full-Time Front End Sales and Warehouse Associate
Marshalls/HomeSense
04.2019 - 11.2024
- Greeted and engaged with customers entering the store and responded promptly to customer needs.
- Operated POS terminals accurately and routinely worked independently in the cash office.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems.
- Demonstrated adaptability by working various roles as needed including cashiering,stocking shelves,fitting room area, warehouse and lead the markdown team into success by meeting goals and time deadlines.
- Adhered to company Health and Safety guidelines and loss prevention by monitoring suspicious activity and reducing shrinkage with respect and integrity.
Business Development Representative
Rafih Auto Group
09.2015 - 01.2018
- Outbound service calls to remind customers of maintenance services due, upcoming appointments and special events, answered high call volumes while providing exceptional customer support and maintaining professional composure.
- Specialized in follow up calls regarding vehicle services while handling escalated calls professionally, effectively resolving issues to maintain the high standards of the company.
- Operated multiple line phone systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Representative-Cashier
Target Canada
04.2013 - 04.2015
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Attended to customer complaints and processed product return or replacement requests.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative-Key Holder
Motion Specialties
08.2008 - 02.2012
- Assigned as a customer service representative for a fast paced retail company specializing in sales and rentals of medical supplies and equipment.
- Performed all aspects of customer service including answering phones,weekly inventory,measuring customers for custom bracing and compression stockings.
- Provided a clean and sterile work environment for customers as well as fellow employees by cleaning all areas of the store including client transfer areas, washrooms and offices.
- Managed store operations in the absence of management, including opening and closing procedures.
Personal Support Worker-Lead Position
Association for Persons With Physical Disabilities
10.2000 - 09.2006
- Provided staff and clients information regarding community services available to them.
- Assisted with all aspects of daily living, including bathing, feeding, meal preparation, laundry and housekeeping.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided support while leading a team of support workers to provide quality care plans to the specific needs of each client
- Trained and coordinated work of new support workers.
Education
Neurobehavioral Rehabilitation Certificate
Dale Brain Injury Services
London, ONBladder And Bowel Training Certificate
St. Clair College of Applied Arts And Technology
WindsorPersonal Support Worker Certificate
St. Clair College of Applied Arts And Technology
Windsor, ONHigh School Diploma -
General Amherst High School
Amhertsburg, ONSkills
- Customer Service
- Patience
- People Skills
- Independent
- Team Player
- Integrity
Timeline
Full-Time Front End Sales and Warehouse Associate
Marshalls/HomeSense
04.2019 - 11.2024
Business Development Representative
Rafih Auto Group
09.2015 - 01.2018
Customer Service Representative-Cashier
Target Canada
04.2013 - 04.2015
Customer Service Representative-Key Holder
Motion Specialties
08.2008 - 02.2012
Personal Support Worker-Lead Position
Association for Persons With Physical Disabilities
10.2000 - 09.2006
Neurobehavioral Rehabilitation Certificate
Dale Brain Injury Services
Bladder And Bowel Training Certificate
St. Clair College of Applied Arts And Technology
Personal Support Worker Certificate
St. Clair College of Applied Arts And Technology
High School Diploma -
General Amherst High School
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