Lisa Datz
San Diego,CA
Summary
- Experienced with managing concession stand operations and leading teams at Petco Park, San Diego, CA. Utilizes strong organizational and customer service skills to maintain smooth operations. Track record of effective inventory control and cash management while ensuring high levels of customer satisfaction.
- Stand Lead with excellent communication skills to work effectively in fast-paced environments.
- Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
- Qualified Stan Lead with strong background in concession stand operations. Proven ability to manage inventory, handle cash transactions, and ensure customer satisfaction. Demonstrated leadership and teamwork skills, ensuring smooth and efficient service delivery.
Overview
17
17
years of professional experience
Work History
Concession Stand Lead
Delaware North
05.2021 - Current
- Facilitated seamless communication among team members by conducting regular meetings, addressing concerns, and providing clear instructions.
- Reduced wait times for approximately 300 customers with efficient handling of cash transactions and speedy food preparation techniques.
- Contributed to the growth of the concession stand business by actively participating in local community events and engaging with customers for valuable insights.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Marketing & Promotions Coordinator
CBS Radio San Diego
09.2008 - 08.2013
- Full understanding of marketing/promotion procedures
- Assist in the development of promotion/sales packages
- Posting station contesting & blogs on station website
- Coordinate & execute all contesting on-air, on-line & in the loyal listener prize programs
- Write broadcast & online contest copy
- Send email blasts & other communications to listeners/clients
- Communicated weekly prize/contest information to station staff (sales & on-air staff)
- Work with 100 station promotion staff
- Handles all listener inquiries in a friendly, professional manner
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Provide station recaps
- Keep track of the on-air available promotional inventory
- Collaborated with cross-functional teams to develop cohesive campaign messaging and visuals.
Station Intern & Resurrection Sunday With Steve West Intern
Finest City Broadcasting
01.2008 - 08.2008
Education
Bachelor of Arts - Radio, Television, Film
California State University Fullerton
Fullerton, CA05.2008
Skills
- Excellent written & verbal communication skills
- Strong time management and organizational skills
- Ability to juggle several tasks/projects
- Ability to meet the needs of clients
- Ambitious
- Dependable
- Hard-working
- Reliable
- Energetic
- Works well as a team or independently
- Product presentation
- Fast and efficient service worker
Profile Overview
- Maintained a clean and organized concession stand environment through diligent attention to hygiene standards and food safety regulations.
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Created custom orders based on customer dietary preferences and dietary restrictions.
Timeline
Concession Stand Lead
Delaware North
05.2021 - Current
Marketing & Promotions Coordinator
CBS Radio San Diego
09.2008 - 08.2013
Station Intern & Resurrection Sunday With Steve West Intern
Finest City Broadcasting
01.2008 - 08.2008
Bachelor of Arts - Radio, Television, Film
California State University Fullerton
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