Lisa Cruz

• Monitored doors, windows, and gates to verify security throughout the night, as well as investigate and report security risks or crime to promote safety on premises.
• Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
• Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
• Accessed potential risks and implemented appropriate countermeasures.
• Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
• Provided timely communication regarding any suspicious activity or potential threats to appropriate parties.
• Collaborated closely with fellow security officers, fostering a strong team dynamic that enhanced overall effectiveness.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Checked and verified photo identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Assisted client with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed necessary grocery shopping.
• Assisted with dressing guidance, grooming, and meal preparation.
• Built strong relationship with client to deliver emotional support and companionship.
• Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patient, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Completed full building and grounds patrols in company vehicle, and by foot to spot and investigate concerns.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
• Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
• Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
• Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
• Led security briefings for new employees, ensuring high level of preparedness across team.
• Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Developed marketing strategies to attract new customers, increasing foot traffic.

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Set up displays of merchandise to market new products to customers.
• Improved inventory accuracy by conducting regular audits to maintain system accuracy against physical stock.
• Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
• Increased customer satisfaction with timely and accurate order fulfillment.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw store staff and maintained efficiency in fast-paced environment.

• Developed relationships with clients for increased loyalty and repeat business, resulting in numerous positive reviews and referrals.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Contributed to event marketing, sales, team objectives, and brand promotion.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

-Certification of Completion for POST Basic Academy Course, Module III (Course Control #4550-00133-002).

• Extracurricular Activities: Soccer, Track and Field, Football, Wrestling, Mock Trial.