Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lisa Crossman

Sooke,BC

Summary

Apply Lived Experience and professional training in community support work, community-based peer research, team management, program coordination, and program and project development and implementation Utilize Lived Experience skillset with homelessness, mental illness, substance use, and social systems navigation in support service delivery, peer research initiatives, and social policy development Employ a philosophy and practice of peer-centered, peer-led, and strengths-based approaches for support service delivery, team leadership, and program development Support fellow team members and peers in guiding values and ethics that enhance experiences with personal empowerment, recovery, growth, and self-determination Demonstrate extensive knowledge of local community resources to support informed decision- making for those who identify with under-represented and marginalized populations for understanding options and choices Network and actively communicate with community, municipal, and provincial partners in collaboration for development of research projects and program services Prepare and deliver presentations and reports on program and research outcomes for local community partners, Board members, municipal and community events, and regional and national conferences Personal Details Total years of experience: 9 Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

8
years of professional experience
1
Certification

Work History

Indigenous ID Services, Community Social Planning Council

Coordinator
08.2022 - Current

Custom Excel

02.2020 - Current

01.2020 - Current

Greater Victoria Coalition, Homelessness

Peer Housing Support Coordinator
04.2019 - Current

Job overview

  • Utilized collaboration, consensus-building skills, and a strengths-based approach in supporting peer support workers, peer working group committee members, and peers to create, develop, and implement an innovative peer support service delivery model in the housing and supports services sector
  • Coordinated and supervised all day-to-day program activities with a team of 9, including peer support workers, team lead, and shift supervisor
  • Created and led several community-based peer-led research projects, uniting an approach of peer support service delivery with qualitative and quantitative data collection, guided by research participants for self-determined outcomes
  • Worked in data collection, data transcription, data analysis, report writing, and project presentations to efficiently and effectively translate peer-directed research for reflections on program evaluation and to inform broader systems change in real time
  • Worked and communicated effectively and responsively to represent identified needs for Persons
  • Experiencing homelessness in housing and supports services at multiple sector meeting tables, including:
  • Health and Housing Steering Committee; CAA Advisory Committee; CAA Working Group; Complex Care
  • Working Group and the System Transformation Working Group
  • Maintained all program operations, team support, program development and growth through the duration of the Covid-19 pandemic
  • Peer Co-Chair
  • Greater Victoria Coalition to End Homelessness

Mental Health First Aid

04.2019 - Current

Job overview

  • Publications
  • Peer Housing Support - Program Toolkit https://victoriahomelessness.ca/wp-content/uploads/2020/02/Peer-Housing-Support-Program-Toolkit-
  • Final.pdf
  • April 2019
  • Written and published in 2019
  • Framework, guidelines, and best practices for creating and implementing a peer housing support program
  • Based on community-based consultation and Lived Experience review and development with Living & Lived Experience Peoples from the Greater Victoria region

Basics of Medications

07.2018 - Current

Hostile Interactions

06.2018 - Current

Fraser Health Authority & BC Schizophrenia Society

Peer Support
05.2018 - Current

Standard, Level C CPR and AED

06.2017 - Current

Violent Crisis Intervention

Non
05.2017 - Current

Custom Excel Level One

04.2016 - Current

Indigenous ID Services

Coordinator
04.2017 - 04.2020

Job overview

  • Utilize collaboration, consensus-building skills, and strengths-based, solutions-focused approaches in coordinating program services, training development with team members, and ongoing Indigenous- focused program and services development
  • Plan and facilitate team meetings with a specific focus on team support, program development, and implementation of best practices for service delivery
  • Actively collaborate with team members, CSPC leadership, and community partners for ongoing program development
  • Prepare and present reports on program services for CSPC staff, local and municipal community partners, and program funders
  • Prepare monthly financial reports on program services and develop best practices for tracking and reporting structures for the program
  • Coordinator, Research
  • Contribute a strong background in community-based peer research to the development and implementation of all research activities with the CSPC
  • Develop and implement program evaluations that allow the client voice and experience to directly inform best practices for service delivery
  • Collaborate and develop community-based research projects with peers, peer researchers, multi- sectoral community partners and members, educators, and fellow CSPC staff members and leadership
  • Current active research projects include: Victoria Community Safety & Wellbeing Plan (Lead); Human
  • Rights Leadership Program (Facilitator & Research Partner); 2023 Victoria Point in Time Count (Research
  • Partner & Lived Expertise Committee Member); Bridges for Women Society - Sister Stories (Indigenous, Currently expired, but will renew as needed
  • Wellness Recovery Action Plan

Research Consultant & Partner
06.2018 - 04.2019

Job overview

  • Maintained and developed relationships with peer support workers, Lived Experience committee members, GVCEH staff, the GVCEH Board, and the GVCEH Steering Committee in a Lived Experience
  • Leadership role
  • Utilized Lived Expertise and supportive working relationships with peers in community and GVCEH staff to represent and amplify Voices of Lived Experiences with homelessness for informing policy development and systems change
  • Facilitated Lived Experience advisory committee meetings for ongoing Peer Housing Support Program creation and development
  • Demonstrated strong community leadership and presentation skills while actively engaging in public speaking opportunities, relevant to representation for Voices of Lived Experience Peoples in GVCEH meetings spaces and public forums

Greater Victoria Coalition, End Homelessness

Peer Support Worker
09.2017 - 04.2019

Job overview

  • Worked with peers in an outreach capacity and in group settings in a mutually supportive service delivery model that enhanced experiences with personal empowerment, recovery, growth, and self- determination
  • Maintained a peer-led approach to support service delivery that provided opportunity for peers to identify and achieve self-directed goals in recovery
  • Utilized a strengths-based approach in service delivery that encouraged peers to identify unique paths in recovery, at a self-determined pace
  • Worked with peers in forming and maintaining strong connections in networking and access with various resources, organizations, programs, and services within the community
  • Employed a strong practice of teamwork and collaboration with fellow team members and Lived
  • Experience committee members to inform and enhance the creation, implementation, and ongoing development of the Peer Housing Support service delivery model

Community Social Planning Council

Indigenous Outreach Coordinator
01.2018 - 03.2018

Job overview

  • Initiated and strengthened new and existing relationships between the Community Social Planning
  • Council and First Nations Communities and Indigenous Peoples of Greater Victoria
  • Prepared culturally appropriate deliverables for data collection with vulnerable Indigenous Persons with Living and Lived Experiences of homelessness in Greater Victoria
  • Coordinated, organized and facilitated an Indigenous Engagement event for the 2018 Point-in-Time
  • Count
  • Assisted in facilitation and Living & Lived Experience engagement training for several large group training sessions for 2018 Point in Time Count volunteers
  • Led a team of volunteers for the 2018 Point in Time Count in survey delivery and respectful engagement practices with Persons experiencing homelessness in the downtown Victoria area on the Point in Time
  • Count day
  • Practicum Student

B.C. Schizophrenia Society

05.2017 - 06.2017

Job overview

  • Participated openly and effectively with mentors and clients in a holistic recovery-based setting to provide support with: one-to-one motivational interviewing; group support discussions; and resource, service, and program referral
  • Participated with the Hope and Recovery Support Group, and helped to co-facilitate the Family Support
  • Group
  • Researched and collaborated with mentors and individuals within the community to create several projects together
  • Created a reference document for Protocols for Acknowledgement of First Nations Territories, an info sheet based upon participation in a Community Agency Visit with the PWA Society through REES, and an article on personal experiences with group facilitation from a student's perspective

Education

Camosun College

Certificate in Mental Health and Addictions

Langara College

Undergraduate from Anthropology

University of Victoria

from Arts & Science

Skills

  • Event Planning
  • Schedule Management
  • Business Development
  • Customer Service
  • Team Oversight
  • Best Practice Implementation
  • Event Coordination
  • Project Support
  • Staff Management
  • Strategic Planning
  • Work Planning and Prioritization
  • Correspondence and Reports
  • Coordination of Administrative Activities
  • Assignment and Project Coordination
  • Project Coordination
  • Process Improvement
  • Problem Resolution
  • Calendar Management
  • Coordinating with Supervisors
  • Presenting Ideas and Plans
  • Budget Planning
  • Department Coordination
  • Microsoft Office
  • Discretion and Confidentiality
  • Deliverables Coordination
  • Point of Contact
  • Professional Networking
  • Verbal and Written Communication
  • Evaluate Performance
  • Data Analysis and Modeling
  • Staff Training
  • Research and Analysis
  • Leadership and Change Management
  • Coordinate Schedules
  • Grant Submissions

Certification

Peer Support (7 years) Community Support Work (7 years) First Aid Level C (7 years) Staff Training (10+ years) Data Collection (5 years) Project Coordination (6 years) Peer Research (7 years) Employee Orientation (10+ years) Process Improvement (10+ years) Data Analysis (5 years) Recruiting (5 years) Presentation Skills (10+ years) Writing Skills (10+ years) Team Management (5 years) Interviewing (7 years) Mentoring (10+ years) Administrative Experience (10+ years) Event Planning (7 years) Supervising Experience (10+ years) Microsoft SharePoint (6 years) Microsoft Windows (10+ years) Program Development & Implementation (7 years) Project Management (5 years) Program Management (5 years) Public Speaking (10+ years) Budgeting (10+ years) Computer Networking (10+ years) Change Management (5 years) Active Directory (5 years) Crisis management (7 years) Crisis intervention (7 years) Motivational interviewing (7 years) Languages English - Advanced Certifications and Licenses Mental Health and Addictions Certificate

Timeline

Coordinator

Indigenous ID Services, Community Social Planning Council
08.2022 - Current

Custom Excel
02.2020 - Current

01.2020 - Current

Peer Housing Support Coordinator

Greater Victoria Coalition, Homelessness
04.2019 - Current

Mental Health First Aid
04.2019 - Current

Basics of Medications
07.2018 - Current

Hostile Interactions
06.2018 - Current

Research Consultant & Partner

06.2018 - 04.2019

Peer Support

Fraser Health Authority & BC Schizophrenia Society
05.2018 - Current

Indigenous Outreach Coordinator

Community Social Planning Council
01.2018 - 03.2018

Peer Support Worker

Greater Victoria Coalition, End Homelessness
09.2017 - 04.2019

Standard, Level C CPR and AED
06.2017 - Current

Non

Violent Crisis Intervention
05.2017 - Current

B.C. Schizophrenia Society
05.2017 - 06.2017

Coordinator

Indigenous ID Services
04.2017 - 04.2020

Custom Excel Level One
04.2016 - Current

Camosun College

Certificate in Mental Health and Addictions

Langara College

Undergraduate from Anthropology

University of Victoria

from Arts & Science
Lisa Crossman