Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisa Creighton

Edmonton,AB

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

MCI
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

HGS - Hinduja Global Solutions
04.2020 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

General Manager

Taammativvik Medical Boarding Home
09.2018 - 10.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Manager

Walmart
11.2012 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Healthcare Aide

Lee Stelte
01.2010 - 12.2012
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained clean, safe, and well-organized patient environment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

Healthcare Aide

Capital Care Strathcona
05.2010 - 10.2011
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained clean, safe, and well-organized patient environment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Healthcare Aide

Summerwood Retirement Home
09.2007 - 08.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained clean, safe, and well-organized patient environment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Developed rapport to create safe and trusting environment for care.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Customer Service - Buisness

Allison Career Collage
06.2017

Healthcare Aide Diploma - Healthcare Aide

NorQuest College
Edmonton, AB
06.2008

High School Diploma -

McNally High School
Edmonton, AB
06.1990

Skills

  • Consultative Sales
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Patient Lifting
  • Patient Relations
  • Condition Monitoring
  • Patient-Focused Care
  • Medical Terminology Knowledge
  • Care Plan Implementation
  • Feeding Assistance Expert
  • Mobility Assistance
  • Maintaining Privacy

Languages

English
Full Professional

Timeline

Customer Service Representative

MCI
05.2023 - Current

Customer Service Representative

HGS - Hinduja Global Solutions
04.2020 - 10.2022

General Manager

Taammativvik Medical Boarding Home
09.2018 - 10.2020

Assistant Manager

Walmart
11.2012 - 02.2017

Healthcare Aide

Capital Care Strathcona
05.2010 - 10.2011

Healthcare Aide

Lee Stelte
01.2010 - 12.2012

Healthcare Aide

Summerwood Retirement Home
09.2007 - 08.2010

Customer Service - Buisness

Allison Career Collage

Healthcare Aide Diploma - Healthcare Aide

NorQuest College

High School Diploma -

McNally High School

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