Lisa Cox

• Answer and direct incoming customer calls, providing professional and efficient customer service.
• Schedule service calls and book jobs for customers proceeding with approved estimates.
• Collect and process customer deposits for projects requiring permits.
• Prepare and submit permit applications for electrical work through the City of Winnipeg.
• Submit electrical service upgrade drawings and documentation to Manitoba Hydro for customer service updates.
• Coordinate project documentation and ensure compliance with municipal and utility requirements.
• Process customer payments and maintain accurate billing and payment records upon job completion.
• Communicate with customers, technicians, inspectors, and utility representatives to facilitate timely project completion.
• Maintain organized electronic and paper filing systems for permits, customer records, and project documentation.
• Provide administrative support to ensure efficient daily office operations.

Key Skills:

• Customer Service
• Scheduling & Dispatching
• Permit Administration
• Data Entry & Record Keeping
• Payment Processing
• Office Administration
• Communication & Coordination
• Microsoft Office Suite
• Time Management
• Attention to Detail

Purchasing Coordinator / Order Processing Administrator

• Verified customer orders entered by sales representatives to ensure accuracy of product information, vendor selection, pricing, and shipping details.
• Reviewed and confirmed style numbers, vendor information, and customer ship-to addresses prior to order submission.
• Prepared and issued purchase orders to vendors in a timely manner.
• Monitored and communicated pricing discrepancies, product shortages, and backorders to appropriate personnel.
• Entered vendor invoices into the company computer system and maintained accurate purchasing records.
• Identified and reported orders requiring pre-payment approval to management.
• Tracked outstanding invoices and notified supervisors of overdue accounts requiring attention.
• Communicated regularly with vendors regarding order status, payment arrangements, and account balances.
• Processed payments for orders and outstanding vendor invoices while ensuring adherence to company procedures.
• Collaborated with sales representatives, vendors, and management to facilitate efficient order fulfillment and customer satisfaction.

• Answered and directed incoming telephone calls to appropriate departments and personnel.
• Received and processed customer orders by phone, fax, email, and in person.
• Prepared invoices for completed orders and ensured documentation was accurate and ready for payment processing.
• Processed customer payments and maintained accurate financial records.
• Managed monthly customer statements, including preparation and distribution via fax and email.
• Performed general office administration duties, including filing, mail processing, and document management.
• Utilized Microsoft Outlook Express, Excel, and Word to maintain records, prepare correspondence, and manage daily office operations.
• Maintained a high level of accuracy when entering orders and customer information.
• Demonstrated strong attention to detail, organizational skills, and effective time management in a fast-paced office environment.
• Provided professional customer service and supported efficient business operations through effective communication and administrative support.

• I would pack orders that were ready for shipping, I make bar codes / sku's for our factory or any customer that might require them. I log the receiving showing what we got in for the day. I work with outlook express, excel, Microsoft word, I work under tight deadlines and pay attention to detail while being accurate at my job.

• I preload courier vehicles with incoming freight from other cities and provinces. I deal with large and heavy objects of all shapes and sizes. While I load the vehicle I have to scan the item, and I also have to follow a load chart while preloading the vehicle I must also know the street cut offs of what I am preloading.

• Unloading trucks for incoming stock, breakdown skids for any product that might be new. Receive product then put product away. Helped with incoming store returns, would scan them into the system and then put the product away. Helped with any problems that may occur when staff picking orders.

• I would answer the switchboard and direct incoming calls. Would help customers with any assistance that they might need. Worked in different departments. Zoned the area I would be working in, taking merchandise to the front end to put away. Put away large layaway packages and assigned them to bins, phoned customers to remind them of their layaway.