Lisa Cotter

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Contribute to the overall success of the Small Business Advice Proof of Concept by remotely supporting branches to contribute to the profitable growth of an assigned Small Business portfolio

Delivering classroom training by providing expert facilitation of materials in a professional manner demonstrating the application of adult learning.