Lisa Costello
San Francisco
Summary
Proven Unit Clerk with extensive experience in healthcare settings, adept in medical transcription and providing exceptional customer service, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
20
20
years of professional experience
Work History
Unit Clerk
Laguna Honda Hospital And Rehab Center
08.2010 - Current
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Performed various administrative tasks by filing, copying and faxing documents.
Unit Clerk
San Francisco General Hospital And Trauma Center
03.2005 - 08.2010
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Arts - Digital Arts
City College of San Francisco
San Francisco, CA05-2006
Skills
- Medical Transcription
- Customer Service
- Problem-Solving
- Multitasking
- Effective Communication
- Documentation and Recordkeeping
- Computer Proficiency
- Medical Terminology
- Inventory Management
- Employee Scheduling
- File Maintenance
- Adaptability
Timeline
Unit Clerk
Laguna Honda Hospital And Rehab Center
08.2010 - Current
Unit Clerk
San Francisco General Hospital And Trauma Center
03.2005 - 08.2010
Associate of Arts - Digital Arts
City College of San Francisco
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