Lisa Cosens
Strathmore,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Front Desk Agent
Days Inn & Suites
04.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept breakfast room stocked and cleaned up after breakfast was over.
- Washed and folded hotel laundry.
Residential House Cleaner
Self-employeed
04.2011 - 09.2022
- Customer service.
- Cash handling.
- Daily operations of a residential cleaning business.
- Provided excellent house cleaning and maid services to clients.
Customer Service Representative
Town Of Hanna
09.2014 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Janitorial duties.
Lounge Supervisor/Server/Housekeeper
Canada Grey Motor Inn
05.1994 - 03.2010
- Customer service.
- Cash handling.
- Point of sales transactions.
- Operating cash register.
- Scheduling.
- Ordering and receiving stock.
- ProServe certification.
- Training new employees to meet ALGC regulations and certification.
Education
High School Diploma -
JC Charyk Hanna High School
Hanna, AB05.1992
Skills
- Operational Efficiency
- Customer Service
- Records Preparation
- Cash Handling
- POS Systems
- Problem-Solving Skills
- Time Management
- Registration
- Payment Oversight
- Rewards Programs
- Front Desk Management
- Dynamic Communication Skills
Timeline
Front Desk Agent
Days Inn & Suites
04.2023 - Current
Customer Service Representative
Town Of Hanna
09.2014 - 10.2016
Residential House Cleaner
Self-employeed
04.2011 - 09.2022
Lounge Supervisor/Server/Housekeeper
Canada Grey Motor Inn
05.1994 - 03.2010
High School Diploma -
JC Charyk Hanna High School
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