Lisa Connolly
Edmonton
Summary
Dynamic and compassionate professional with extensive experience working with Edmonton's most vulnerable, excelling in client advocacy and case management. Proven ability to establish trust-based relationships while enhancing client well-being through personalized support. Skilled in motivational interviewing and appointment scheduling, dedicated to empowering individuals to achieve their goals.
Knowledge and experience in childcare, the customer service field and the construction field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Follow Up Support Worker
Bent Arrow Traditional Healing Society
07.2023 - 01.2025
- Participated in ongoing professional development opportunities, continually refining skills and expanding expertise in the field.
- Established rapport with clients, ensuring that they felt comfortable discussing personal issues and seeking help when needed.
- Advocated on behalf of clients within the larger service system, working towards fair treatment and access to necessary resources.
- Streamlined documentation processes, optimizing efficiency while maintaining accuracy in client records.
Personal Support Worker
Strive Supports
03.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Rebar Labourer
Probar Placers Inc
03.2023 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Community Support Worker
Boyle Street Community Services
05.2022 - 01.2023
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Isolation Support Worker
Boyle Street Community Services
02.2022 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Program Supervisor
Goldstar Daycare & Out of School Care
11.2020 - 05.2022
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Personal House Cleaner
Self Employed
01.2017 - 08.2021
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
Private Day Home Operator
Self Employed
01.2013 - 12.2020
- Ensured the safety of children ages 9 months to 12 years old
- Behavior management for those with ADHD, Autism, Anger & Aggression challenges
- Assisted parents accessing professional services
- Prepared and served snacks & meals according to Canada's Food Guide
- Transported children to & from school
Customer Service Representative
Liquor Time
01.2011 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Out of School Care Director
Castle Down's Daycare & OSC
01.2011 - 12.2012
- Organized special events and activities that promoted student engagement, fostering stronger connections among peers and staff members.
- Optimized resource allocation by regularly evaluating staffing levels, adjusting schedules based on fluctuations in enrollment numbers or budgetary constraints when needed.
- Monitored student attendance patterns within the program, following up on any unexplained absences to ensure that each child received consistent support and care.
- Collaborated with school administration to align care program goals with school-wide objectives and priorities.
Business Owner/Operator
Kozy Kountry Kafe
01.2004 - 06.2006
- Co owned & operated a small town cafe
- Served customers
- Planned & prepared all meals that were ordered
- Kitchen clean up duties
- Budgeting for groceries & did all shopping or ordering
Education
Addictions & Community Support Worker Diploma
Reeves College
Edmonton, AB08-2021
Early Childhood Education
Grant MacEwan University
Edmonton, AB06-1995
High School Diploma -
Andrew, AB06-1993
Skills
- Professional boundaries
- Client advocacy
- Appointment scheduling
- Motivational interviewing
- Case Management
- Meal Preparation 10 years
- Excellent Communication Skills
Languages
English
Full Professional
Certification
- Standard First Aid Expires 2027
- Indigenous Canada at U of A
- Naloxone Training
- Trauma Informed Care, AHS
- Food Safety Cours Certificate
- Proserve Expires 2030
- Whmis 2015 CSTS
Timeline
Follow Up Support Worker
Bent Arrow Traditional Healing Society
07.2023 - 01.2025
Personal Support Worker
Strive Supports
03.2023 - 06.2023
Rebar Labourer
Probar Placers Inc
03.2023 - 06.2023
Community Support Worker
Boyle Street Community Services
05.2022 - 01.2023
Isolation Support Worker
Boyle Street Community Services
02.2022 - 06.2022
Program Supervisor
Goldstar Daycare & Out of School Care
11.2020 - 05.2022
Personal House Cleaner
Self Employed
01.2017 - 08.2021
Private Day Home Operator
Self Employed
01.2013 - 12.2020
Customer Service Representative
Liquor Time
01.2011 - 12.2015
Out of School Care Director
Castle Down's Daycare & OSC
01.2011 - 12.2012
Business Owner/Operator
Kozy Kountry Kafe
01.2004 - 06.2006
Addictions & Community Support Worker Diploma
Reeves College
Early Childhood Education
Grant MacEwan University
High School Diploma -
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