Lisa Colfer
Moncton,Canada
Summary
Recent graduate with foundational knowledge in Medical Administrative Specialist and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
7
7
years of professional experience
Work History
Internship – Medical Administrative Specialist
Dr. Gerald McDonald Family Practice
11.2024 - 12.2024
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Prepared examination rooms for clients, ensuring they were clean and well stocked.
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Internship - Medical Administrative Specialist
Child & Youth Wellness Center
11.2024 - 11.2024
- Transcribed dictated medical reports
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate Physician for prompt resolution.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
- Provided excellent customer service to all clients and coworkers
- Answered telephone calls to offer office information, answer questions, and direct calls.
- Provided prompt, polite and professional in-person and telephone customer service.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Microsoft Outlook calender to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 3-physician child and youth Psychiatry medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, and answer questions.
Personal Support Worker
Kindred Home Care
10.2021 - 11.2023
- Documented daily activities, progress, activities, changes in client’s health and behaviors.
- Ensured a clean, healthy, and safe environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided compassionate and patient-focused care to cultivate well-being.
Personal Support Worker
Lefurgey Special Care Home
03.2018 - 05.2020
- Educated colleagues in administering medication, monitoring blood glucose and blood pressure levels
- Communicated effectively with residents, families, and healthcare personnel
- Monitored the health of clients, including vital signs, weight, and daily input/output, and documented them
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
Certificate - Home Support Worker / Special Care Attendant
Canadian Red Cross
Moncton, NB10-2017
Diploma - Medical Administrative Specialist
Eastern College
Moncton, NB12.2024
Certificate - First Aid & CPR/AED level C
Canadian Red Cross
Moncton, NB04.2024
Certificate - Personal Care Aid
Canadian Red Cross
Moncton, NB10.2017
Skills
- Excellent communication skills
- Great attention to detail
- Efficient in problem solving and decision making
- Patient Care and confidentiality
- Interpersonal skills development
- Strategic thinker
- Knowledgeable in MS Word, Office, PowerPoint, Access
- Ability to prioritize and multi-task
Languages
English
Full Professional
French
Limited Working
Timeline
Internship – Medical Administrative Specialist
Dr. Gerald McDonald Family Practice
11.2024 - 12.2024
Internship - Medical Administrative Specialist
Child & Youth Wellness Center
11.2024 - 11.2024
Personal Support Worker
Kindred Home Care
10.2021 - 11.2023
Personal Support Worker
Lefurgey Special Care Home
03.2018 - 05.2020
Certificate - First Aid & CPR/AED level C
Canadian Red Cross
Certificate - Personal Care Aid
Canadian Red Cross
Certificate - Home Support Worker / Special Care Attendant
Canadian Red Cross
Diploma - Medical Administrative Specialist
Eastern College
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