Lisa Civitella
Summary
Goal-oriented , works well in high-volume environment.
Highly motivated and ready for advancements in the workplace. very well at problem solving high stress situations
Overview
11
11
years of professional experience
Work History
Sales Associate
Rogers Communications
01.2013 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Store Manager
Glentel
02.2012 - 01.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
Liquor Barn
01.2006 - 02.2012
- Maintained store appearance by stocking shelves, keeping displays fully stocked and all items priced correctly.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items.
- Opened and closed the store, closed out all sales, balanced tills and money safe
- Handled large sums of cash
- Managed orders from Liquor Connect and BDL to fulfill the store sale needs
Education
High School Diploma -
Austin O'Brien
Edmonton, AB06.2005
Skills
- Sales Expertise
- Cash Handling Accuracy
- Customer Service
- Product and Service Sales
- Cash Register Operation
- Excellent People Skills
- Works well in high stress environments
- Strong Communication Skills
Timeline
Sales Associate
Rogers Communications
01.2013 - 08.2016
Assistant Store Manager
Glentel
02.2012 - 01.2013
Sales Associate
Liquor Barn
01.2006 - 02.2012
High School Diploma -
Austin O'Brien