Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Lisa Cerda

Rohnert Park

Summary

Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Baker

Safeway
05.2016 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.

Special Event Busser

MAYACAMA GOLF CLUB
01.2012 - Current
  • On-call busser for special events such as weddings, golf tournaments, etc
  • Participated in set-up, quality assurance during events, and clean-up.

Phone Technician

Sprint
10.2014 - 03.2016
  • Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
  • Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
  • Handled warranty claims professionally, expediting resolutions for customers'' peace of mind.
  • Managed inventory of replacement parts, ensuring availability for timely repairs.

Food Server

Hotdog on a Stick
01.2014 - 10.2014
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

Education

SANTA ROSA HIGH SCHOOL
SANTA ROSA, CA
01.2012

Skills

  • Responsible
  • Efficient
  • Timely
  • Respectful
  • Positive
  • Articulate
  • Observant
  • Considerate
  • Determined
  • Patient
  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Food Safety
  • Kitchen Safety
  • Dough handling
  • Management
  • Bread Making
  • Opening and closing duties
  • Cake Decorating
  • Allergen awareness
  • Multitasking
  • Organizational Skills
  • Equipment Cleaning
  • Active Learning
  • Time Management
  • Cake and Pastry Decoration
  • Team Training

References

  • CULLEN RAMOS, RINCON VALLEY FIRE DISTRICT ENGINEER, 707.217.1860
  • AARON RUE, SANTA ROSA HIGH SCHOOL TEACHER, 707.538.5291
  • JONATHAN YEAGELEY, SANTA ROSA SPRINT SUPERVISER( LIVES IN AIRAZONA NOW),408.572.8852

Training

2010, 2013, Fire Explorer, RINCON VALLEY FIRE DISTRICT, WINDSOR, CA, Attended weekly meetings at various fire stations in Sonoma County, learned how to work in groups and also how to successfully lead others, learned to follow orders and communicate efficiently under pressure, learned necessary skills to fight fires with appropriate equipment, learned to prioritize safety by taking the necessary precautions and keeping the safety of all in mind at all times, learned the importance of arriving on time and responding promptly.

Timeline

Baker

Safeway
05.2016 - Current

Phone Technician

Sprint
10.2014 - 03.2016

Food Server

Hotdog on a Stick
01.2014 - 10.2014

Special Event Busser

MAYACAMA GOLF CLUB
01.2012 - Current

SANTA ROSA HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Lisa Cerda